Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic
Fitahiana Andriamamonjy

Fitahiana Andriamamonjy

Annapolis,MD

Summary

Dynamic Front Desk Receptionist with a proven track record at Holiday Inn Express, specializing in enhancing guest experiences through exceptional customer service and effective communication. Recognized for maintaining a professional atmosphere while efficiently resolving issues and promoting team collaboration. Demonstrates a strong ability to thrive in high-pressure situations, ensuring seamless operations and guest satisfaction. Committed to delivering excellence and fostering a welcoming environment for all guests, contributing to the overall success of the hospitality team.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Holiday Inn Express Hotel
05.2025 - Current
  • Welcome and assist guests with check-in, check-out, and inquiries, ensuring a smooth and enjoyable stay.
  • Manage reservations using HotelKey system and other booking platforms
  • Handle guest concerns professionally, providing quick resolutions to maintain high satisfaction
  • Collaborate with housekeeping and maintenance to coordinate room readiness and resolve service issues.

Front Desk Receptionist

Crowne Plaza Hotel
05.2024 - 05.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Restock the pantry.
  • Managing administrative tasks.
  • Awarded Employee Of the Month (March 2025) for my outstanding performance and dedicated service in guest relations and front desk operations.

Front Office Receptionist

Nathan Voyage Madagascar
10.2021 - 12.2021
  • Interacted with customers by phone, email, or in-person to provide information.
  • Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.

Education

Bachelor's Degree In Tourism And Hospitality - Tourism And Hospitality Entrepreneurship

Institute National of Tourism And Hospitality
01.2024

Certificate Of Competence In Team Entrepreneurial - Team Entrepreneurial Project

Institute National of Tourism And Hospitality
05.2023

Hospitality Training

IMT Madagascar
01.2020

Highschool Diploma -

Les Joyeux Lurons
09.2018

Skills

  • Adaptability to work in a team
  • Adaptability to work under pressure
  • Customer service
  • Communication

Languages

Anglais
Full Professional
French
Native or Bilingual
Spanish
Elementary

Hobbies and Interests

  • Traveling

  • Reading

  • Swimming

  • Photography

Timeline

Front Desk Receptionist

Holiday Inn Express Hotel
05.2025 - Current

Front Desk Receptionist

Crowne Plaza Hotel
05.2024 - 05.2025

Front Office Receptionist

Nathan Voyage Madagascar
10.2021 - 12.2021

Certificate Of Competence In Team Entrepreneurial - Team Entrepreneurial Project

Institute National of Tourism And Hospitality

Hospitality Training

IMT Madagascar

Highschool Diploma -

Les Joyeux Lurons

Bachelor's Degree In Tourism And Hospitality - Tourism And Hospitality Entrepreneurship

Institute National of Tourism And Hospitality

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