Fitime Selimi
Las Vegas,NV
Summary
Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Observe floor operations to minimize house losses and maximize security. Well-organized in supervising teams and tackling customer service issues. Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems.
Overview
19
19
years of professional experience
Work History
Table Games Floor Supervisor
Suncoast Hotel and Casino
02.2015 - Current
- Supervised daily operations of table games, ensuring adherence to gaming regulations and policies.
- Trained and mentored dealers on game procedures and customer service standards.
- Resolved customer disputes effectively, maintaining a positive gaming environment.
- Monitored game performance and player activity to identify trends and enhance guest experience.
- Provided feedback to management on staff performance, contributing to team development initiatives.
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Streamlined dealer rotation schedules for greater efficiency and improved team morale.
- Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
Table Games Dealer
Park MGM
03.2022 - 09.2022
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Learned and followed company procedures to maintain consistency and standards.
- Monitored players behavior, taking appropriate action against rule violations.
Table Games Dealer
M Resort
01.2017 - 03.2019
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Facilitated welcoming and inclusive atmosphere, attracting diverse group of players to tables.
Table Games Dealer
El Cortez Hotel Casino
07.2013 - 02.2015
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
Home Maker
Self-employeed
10.2009 - 07.2013
- Demonstrated strong organizational and time management skills while managing multiple projects.
- privileged to raise my children
- maintained daily house hold duties and obligations
General Manager
Jack in the Box
02.2007 - 10.2009
- Managed cross-functional teams to achieve organizational goals, ensuring alignment with company vision.
- Established key performance indicators to monitor business operations and drive accountability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Education
No Degree - Management
College of Southern Nevada
Las Vegas, Nevada, NV05-2028
High School Diploma -
Diamond High School
Anchorage, AK05-2000
Skills
- Exceptional leadership
- Team management
- Policy enforcement
- Employee scheduling
- Training employees
- Resolving complaints
- Observing operations
- Player development
- VIP services
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Teamwork and collaboration
- Multitasking
- Reliability
- Workplace safety
- Organizational skills
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
Languages
English
Full Professional
Albanian
Full Professional
Timeline
Table Games Dealer
Park MGM
03.2022 - 09.2022
Table Games Dealer
M Resort
01.2017 - 03.2019
Table Games Floor Supervisor
Suncoast Hotel and Casino
02.2015 - Current
Table Games Dealer
El Cortez Hotel Casino
07.2013 - 02.2015
Home Maker
Self-employeed
10.2009 - 07.2013
General Manager
Jack in the Box
02.2007 - 10.2009
No Degree - Management
College of Southern Nevada
High School Diploma -
Diamond High School