Fitisha Delesbore
Oklahoma City,Oklahoma
Summary
Diligent [Job Title] with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with [Area of expertise] and adaptable to new processes and procedures.
Overview
23
23
years of professional experience
Work History
Customer Service Cashier
T & C Motor Co.
Oklahoma City, OK
05.2007 - 03.2018
- Greeted customers and responded to informational requests.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
- Answered phone calls to assist customers with questions and orders.
Customer Service Cashier/Baker
Cinnamonster
Oklahoma City, OK
05.2000 - 12.2006
- Greeted customers and responded to informational requests.
- Collected credit card and cash payments to complete transactions for customer orders.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Informed customers of in-store promotions or pricing specials.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Answered phone calls to assist customers with questions and orders.
Reservations Agent
Days Inn Hotel, Ramada Inn
Oklahoma City, OK
04.1995 - 01.2000
- Researched and resolved customer issues.
- Took reservations from patrons by phone or online.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Suggested amenities suited to clients' needs.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Verified guest information and payment options ensuring accuracy and completeness.
- Relayed information on availability, pricing and discounts to customers.
Education
Some College (No Degree) - Medical Assisting/Phlebotomy
Demarge College
Oklahoma City, OKAssociate of Applied Science - Nursing
OCCC
Oklahoma City, OKSkills
- Customer Transactions
- Payment Processing
- Policies and Procedures
- Detail-Oriented
- Sales and Promotions
- Microsoft Office
- Active Listening
- Total Payment Calculation
- Product Knowledge
- Merchandise Restocking
- Inventory Stocking
- Reliable and Responsible
Timeline
Customer Service Cashier
T & C Motor Co.
05.2007 - 03.2018
Customer Service Cashier/Baker
Cinnamonster
05.2000 - 12.2006
Reservations Agent
Days Inn Hotel, Ramada Inn
04.1995 - 01.2000
Some College (No Degree) - Medical Assisting/Phlebotomy
Demarge College
Associate of Applied Science - Nursing
OCCC
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