Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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FITZ WILLIAMS

TAMARAC

Summary

Results-driven Account Manager with a proven track record in enhancing client satisfaction through effective relationship management and strategic planning. Expertise in market analysis and communication fosters strong client loyalty and retention. Recognized for exceptional negotiation skills that drive operational efficiency and productivity. Aiming to leverage these strengths to contribute to an organization’s growth objectives.

Overview

17
17
years of professional experience

Work History

Cost Analyst Technical Repairs

JetBlue Airlines
Long Island City
01.2024 - Current
  • Created and revised cost estimates by inputting key data into internal systems.
  • Calculated total costs and compared budgets with actual expenses.
  • Prepared reports that highlighted variances between actual and expected costs.
  • Utilized data analysis to project and adjust expense and cost transactions.
  • Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
  • Collaborated with stakeholders across departments to ensure accurate reporting of costs.
  • Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.

Lead Agent

Delta Airlines
Atlanta
10.2021 - 09.2023
  • Streamlined Agile waste management for safety compliance, reducing costs
  • Increased accuracy in forecasting project completions by 27% via comprehensive data analysis.
  • Generated $2M savings in Q1 through strategic vendor partnership optimization.
  • Enhanced stakeholder satisfaction by leveraging data insights.
  • Led cross-functional teams, fostering collaboration for optimal project delivery
  • Implemented safety protocols, promoting a secure workplace environment
  • Resolved operational bottlenecks through innovative problem-solving approaches

Auto Service Advisor

Asbury Automotive
Lithonia
01.2021 - 05.2023
  • Enhanced operational workflow through improved service repair processes.
  • Coordinated scheduling processes, leading to a measurable 25% rise in customer satisfaction.
  • Strategically increased client portfolio by 15% through precise repair evaluations.
  • Demonstrated an ability to build relationships with customers to ensure loyalty and repeat business.
  • Communicated clearly with customers regarding their needs, concerns, and expectations.
  • Provided customers with accurate information and advice on automotive services and products.

Marketing Specialist

Purdue Global University
Fort Lauderdale
08.2008 - 05.2018
  • Optimized sales outcomes by implementing data-focused marketing initiatives, boosting profitability by 25%.
  • Leveraged analytics to refine admissions processes and achieve higher outcomes.
  • Increased student retention through targeted initiatives.
  • Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
  • Utilized CRM software to track interactions with prospective students and analyze the effectiveness of recruitment efforts.
  • Received incoming calls from potential students and provided detailed information about institution.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Education

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION

Devry University-Florida
Miramar, FL
07.2008

Skills

  • Requirements Analysis
  • Stakeholder Management
  • Business Process Design
  • Change Management
  • Data Visualization
  • Documentation Skills
  • Conflict Resolution
  • Market Research
  • Data Analysis
  • Microsoft Office
  • Project Management
  • Client Engagement
  • Agile

Accomplishments

  • Streamlined Agile waste management for safety compliance, reducing costs
  • Enhanced project completion forecast accuracy by 27% through data analysis
  • Saved $2M in Q1 by optimizing vendor partnerships, adhering to aviation standards
  • Improved project delivery timelines and stakeholder satisfaction using advanced analytics
  • Streamlined service repair processes, enhancing operational efficiency
  • Managed service deadlines, elevating customer satisfaction by 25%
  • Strategically expanded customer base by 15% through accurate repair estimates
  • Streamlined business processes using data-driven strategies, achieving 97% efficiency
  • Led cross-functional teams, fostering collaboration for optimal project delivery
  • Implemented safety protocols, promoting a secure workplace environment
  • Resolved operational bottlenecks through innovative problem-solving approaches
  • Spearheaded data-driven marketing, increasing sales by 25%
  • Streamlined admissions through analytics, boosting performance
  • Enhanced student retention via targeted initiatives, improving satisfaction

Timeline

Cost Analyst Technical Repairs

JetBlue Airlines
01.2024 - Current

Lead Agent

Delta Airlines
10.2021 - 09.2023

Auto Service Advisor

Asbury Automotive
01.2021 - 05.2023

Marketing Specialist

Purdue Global University
08.2008 - 05.2018

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION

Devry University-Florida

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FITZ WILLIAMS