Rosemary Fitzgerald-Shuster
Addictions Counselor
Morse Bluff,NE
Summary
I am passionate about investing in the lives of individuals and helping each person to grow and gain their own personal strength. I believe people need to be encouraged to say what they feel and think; this allows the opportunity for the deepest understanding of themselves and their experiences. I believe people should be given the opportunity to improve and expand all areas of their life as they wish. I also believe empathy is my greatest strength. Only when acting out of empathy can I understand other people. When I empathize with those in need, I can understand their pain and circumstances, and so I am obligated to help them, to comfort them and understanding their struggles.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Substance Abuse Counselor Intern
Cultivating Paths Counseling Services
Omaha, NE
09.2021 - 03.2022
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
LifeSkills/Workforce Development Coordinator
LifeHouse, Inc
Fremont, NE
01.2018 - 01.2020
- Establish and maintain confidential client database.
- Provide Client centered education, life skills and behavioral health programs, transition services, and community programs.
- Assure accuracy and timeliness of reports, claims and bills, - Professional interpersonal communication - Implement program and procedural changes to improve program performance and client outcomes.
- Preparing reports for committees, board members & executive director - Coordinate event committees; plan, staff and accomplish committee goals
Case Manager
ResCare
Columbus, NE
10.2017 - 04.2018
- Participated in professional growth programs to support program efficiency efforts.
- Identified needs of individual participants and coordinated resources based on procedural expectations, participant performance and program protocols.
- Facilitated education placement process in partnership with participants and community colleges and institutions, to provide free appropriate education for eligible referrals.
- Evaluated employment and/or educational plans against individual goals and program standards. Insuring best practices for both participant and program.
Administrative Specialist I and II
Veterans Affairs
Salem, OR
10.2014 - 06.2017
- Nationally Certified Public Guardian and Fiduciary, assisting mentally, emotionally and/or physically challenged veterans with their benefits, income, estates and care.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm delivery of necessary services.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Facilitated referrals for veterans to appropriate community agencies and organizations to meet basic and/or individual needs.
- Conducted community workshops to promote Veterans Conservatorship programs and educate veterans and their families on available services.
- Coordinated solutions for high volume of inquiries per day while meeting and exceeding performance expectations.
Program Assistant
The Arc Oregon
Salem, OR
01.2008 - 01.2012
Education
Associate of Applied Science - Chemical Dependency Counseling
Metropolitan Community College
Omaha, NE 05.2020 - 05.2022
Certified Medical Billing Specialist -
NW Institute For Medical Billing And Coding
Salem OR 04.2014 - 09.2014
Legal Clerical Certificate -
Empire Business College
Santa Rosa CA 06.1994 - 08.1995
Skills
Microsoft Office Suiteundefined
Timeline
Substance Abuse Counselor Intern
Cultivating Paths Counseling Services
09.2021 - 03.2022
Associate of Applied Science - Chemical Dependency Counseling
Metropolitan Community College
05.2020 - 05.2022
LifeSkills/Workforce Development Coordinator
LifeHouse, Inc
01.2018 - 01.2020
Case Manager
ResCare
10.2017 - 04.2018
Administrative Specialist I and II
Veterans Affairs
10.2014 - 06.2017
Certified Medical Billing Specialist -
NW Institute For Medical Billing And Coding
04.2014 - 09.2014
Program Assistant
The Arc Oregon
01.2008 - 01.2012
Legal Clerical Certificate -
Empire Business College
06.1994 - 08.1995
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