Fiza Iqbal
Riverside,CA
Summary
Having worked under pressure and in a client oriented industry, I have developed excellent communication skills allowing me to integrate with various personalities and understand one’s needs. I am compliant and strive to succeed in my work. I have the ability of successfully completing tasks in a timely manner, by being organized, efficient and prioritizing. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Accounts Receivable Analyst
Digital Media Solutions
Clearwater, Florida
09.2018 - Current
- Created spreadsheets to analyze and summarize incoming cash receipts for CEO, CFO and other executives.
- Verified and posted account transactions, providing weekly and monthly reporting of AP aging to senior management to maintain accounting ledgers.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Examined customer payment plans, payment history and credit lines to research and resolve delinquent accounts.
- Monitored monthly activities and managed vendor invoicing to prepare appropriate financial reports.
- Communicated with internal and external auditors to explain and support processes and reconciliations.
- Utilized performance improvement matrix to identify defects and recommend improvements to current operational workflows.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Received and recorded cash, checks and transfers.
- Matched orders with invoices and recorded required information.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Administrative Assistant
Homestead Escrow Inc
11.2016 - 08.2018
- Handle sensitive information in a confidential manner
- Coordinate office procedures
- Develop administrative staff by providing information, educational opportunities and experiential growth opportunities
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Contribute to team effort by accomplishing related results as needed
- Organize travel arrangements for senior managers
- Produce and distribute correspondence memos, letters, faxes and forms
- Organize and schedule meetings and appointments
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Provided secretarial and office management support while building cooperative working relationships.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Passenger Service Agent
Hall Mark Aviation, LAX
03.2015 - 11.2016
- Crew interactions
- Cash management
- Operated computerized system to handle ticketing and check-ins.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Collected baggage charges and accepted baggage for check-in.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Keyed passenger information into ticketing reservation system to process boarding passes.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
- Utilized PA system to announce departures and changes to landings.
Insurance Sales Agent
Paylow Insurance
Culver City, CA
06.2014 - 02.2015
- Reassessing client needs
- Responded to inquiries and explained product features and service advantages to potential customers.
- Upsold products to policyholders and potential new clients.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Offered policy guidance and management to promote asset protection.
- Pursued continued professional development through insurance workshops, course and webinars.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
UI Web Developer
Green Dot
Pasadena, CA
10.2013 - 06.2014
- Front-end Management
- Redesigned and implemented complete web applications to meet web and industry standards.
- Generated UX concepts such as tasks analysis, storyboards and use cases to accelerate user flow.
- Developed custom web application interfaces with HTML and CSS to meet client requirements.
- Crafted digital branding based on UI system layout, asset identification and project requirements.
- Worked with technical leads, engineers and designers to develop dynamic client-side web applications across various areas of business.
- Supported conceptual thinking processes to generate customized digital services across multiple platforms.
- Worked with Back-end team to oversee implementation of proper design specifications and guidelines.
- Identified technology solution alternatives in line with specific client objectives and challenges.
- Converted PSD mockups into pure hand-written HTML and CSS pages.
- Delivered end-user training on content management systems allowing staff to make easy updates and maintenance to website without developer assistance.
Jr UI Web Developer
T-Mobile Head Office
Seattle, WA
11.2012 - 08.2013
- Successfully completed developer training course
- Designed effective interfaces technologies, frameworks and libraries such as HTML, CSS and XML.
- Utilized skills in JavaScript and Object-Oriented Programming to develop high-impact web pages.
- Reviewed project specifications and devised solutions for use across multiple websites.
- Delivered end-user training on content management systems allowing staff to make easy updates and maintenance to website without developer assistance.
- Maintained strong skill set in various technologies to update, optimize and rectify issues with corporate website.
- Established hosting for each website and completed go-live process by uploading sites to host account.
- Implemented improvements to boost site performance.
- Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.
Supervisor
Gabby’s Restaurant
Los Angeles, CA
12.2011 - 10.2012
- Train and guide new staff according to given policy and procedures
- Motivating staff and help working under pressure
- Ensuring customer service is at its best
- Problem Solving
- Dealing with complaints
- Complied with company policies, objectives and communication goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed company's expenditures and developed financial models.
Sales Representative
Receptionists Northridge
, CA
09.2010 - 09.2011
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
Education
Alexandar Hamilton High School
01.2010
Some College (No Degree) -
Santa Monica College
Skills
- Analyzing Performance
- General Ledger Journal Entry
- Research and Data Analysis
- Due Diligence
- Salesforce CRM
- Critical Thinking
- Computer Skills
- Team Management
- Data Management
- Communication and Interpersonal Skills
- Web Analytics Tools
- Agile Software Development
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
Certification
- MS Office
- Advanced HTML
- Advanced CSS
- Certified NetSuite Trainee
- Quickbooks
- Outlook
- Advanced Excel
References
Reference available on request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Accounts Receivable Analyst
Digital Media Solutions
09.2018 - Current
Administrative Assistant
Homestead Escrow Inc
11.2016 - 08.2018
Passenger Service Agent
Hall Mark Aviation, LAX
03.2015 - 11.2016
Insurance Sales Agent
Paylow Insurance
06.2014 - 02.2015
UI Web Developer
Green Dot
10.2013 - 06.2014
Jr UI Web Developer
T-Mobile Head Office
11.2012 - 08.2013
Supervisor
Gabby’s Restaurant
12.2011 - 10.2012
Sales Representative
Receptionists Northridge
09.2010 - 09.2011
Alexandar Hamilton High School
Some College (No Degree) -
Santa Monica College
- MS Office
- Advanced HTML
- Advanced CSS
- Certified NetSuite Trainee
- Quickbooks
- Outlook
- Advanced Excel
Similar Profiles
Steven RahmanSteven Rahman
Director of Call Operations at Digital Media SolutionsDirector of Call Operations at Digital Media Solutions
LISA GAYLISA GAY
Education Advisor at Digital Media SolutionsEducation Advisor at Digital Media Solutions
Pamerese RogersPamerese Rogers
Education Advisor at Digital Media SolutionsEducation Advisor at Digital Media Solutions