Fiza Osugi
McKinney,TX
Summary
Strong communicator and team player, eager to learn new processes to support overall organizational success. - Successfully operated in a fast-paced, English-speaking environment, demonstrating strong communication and collaboration skills with international teams. -Delivered high-quality work consistently, showcasing adaptability and a commitment to excellence.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Team Leader
Nekter Juice Bar
09.2024 - Current
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Document Editor and Content Writer
Freelance
10.2024 - 12.2024
- Wrote, Edited and formatted documents to improve clarity and
consistency. - Provided proofreading services to enhance readability and accuracy.
- Enhanced document quality by meticulously proofreading and editing content for clarity, grammar, and punctuation.
Cashier Team Lead
Fruits In Life Aoki
08.2023 - 09.2024
- Assisted cashiers with resolving customer complaints and inquiries
- Processed refunds and exchanges according to company policy
- Answered customer questions and provided store information
Shift Leader
Carls Jr
11.2020 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Understood and followed oral and written directions
- Identified needs of customers promptly and efficiently
Chat Support and Data Entry
Freelance
04.2023 - 05.2023
- Assisted customers via chat support, delivering prompt and accurate responses to inquiries.
- Performed basic data entry tasks with efficiency and attention to
detail. - Excellent communication skills, both verbal and written.
Support Teacher
Gymboree Play & Music
05.2022 - 03.2023
- Collaborated with classroom teachers to modify curriculum and instructional strategies to meet the needs of diverse learners
- Encouraged a safe learning environment through positive reinforcement techniques such as verbal praise or rewards systems
- Offered students personalized educational, behavioral and emotional support
Team Member
MOS Burger
06.2022 - 08.2022
- Assisted customers with product selection and ordering process
- Provided customer service support to ensure satisfaction
- Resolved customer issues promptly in a professional manner
- Greeted customers upon entering the store with friendly demeanor
Education
Associate of Applied Science - Information And Computer Systems
Collin County Community College
McKinney, TX05-2027
Skills
Sales & Customer Service
Document Handling & Editing
Microsoft Words, Excel,PowerPoint
Typing & Data Entry
Teamwork and collaboration
Chat Support
Work planning
Content Writing
Social Media Management
Chat GPT & AI Tools
Problem-Solving & CriticalThinking
Timeline
Document Editor and Content Writer
Freelance
10.2024 - 12.2024
Team Leader
Nekter Juice Bar
09.2024 - Current
Cashier Team Lead
Fruits In Life Aoki
08.2023 - 09.2024
Chat Support and Data Entry
Freelance
04.2023 - 05.2023
Team Member
MOS Burger
06.2022 - 08.2022
Support Teacher
Gymboree Play & Music
05.2022 - 03.2023
Shift Leader
Carls Jr
11.2020 - 02.2024
Associate of Applied Science - Information And Computer Systems
Collin County Community College