Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Fiza Shaikh

Fiza Shaikh

Mundelein,IL
Fall seven times; stand up eight.
Japanese proverb

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Bank Teller

Wintrust Bank
07.2023 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Call Center Representative

NICLlaboratories
12.2022 - 07.2023
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Attended telephone skills and program information training sessions to boost aptitude.

Front Desk Agent

Renaissance Hotel
08.2021 - 01.2022
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Manager's Assistant

Coffee Beanery
05.2019 - 03.2020
  • Responded to and directed incoming calls and other communication.
  • Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Monitored security and handled incidents calmly.


Education

Associate of Arts - Business Administration

Oakton Community College, Des Plaines, IL
05.2023

MBA - Management

Roosevelt University, Chicago, IL
06.2024

Skills

  • Microsoft Office
  • Database and Client Management Systems
  • Multitasking and Time Management
  • Document and File Management
  • Verbal and Written Communication
  • Cash Counting
  • Reading Comprehension
  • Account Updating
  • Deposit and Withdrawal Management
  • Calculator Usage
  • Money Handling
  • Teller Transactions

Languages

Urdu
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bank Teller - Wintrust Bank
07.2023 - Current
Call Center Representative - NICLlaboratories
12.2022 - 07.2023
Front Desk Agent - Renaissance Hotel
08.2021 - 01.2022
Manager's Assistant - Coffee Beanery
05.2019 - 03.2020
Oakton Community College - Associate of Arts, Business Administration
Roosevelt University - MBA, Management

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Fiza Shaikh