Jha'Nae Brady
Silver Spring,MD
Summary
Astute IT professional with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Engineer- Assistant Branch Chief
United States Army Reserve
03.2022 - 10.2023
- Aligned IT initiatives with overall Army Cybersecurity objectives by working closely with executive leadership on strategic planning sessions.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
- Evaluated emerging technologies to determine potential impact on business operations and overall strategy.
- Championed process improvements through adoption of automation tools and methodologies.
- Promoted efficiency among departments with prompt resolution of system issues.
Information Systems Manager
United States Army Reserve
11.2020 - 02.2022
- Aligned IT initiatives with overall corporate objectives by working closely with executive leadership on strategic planning sessions.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
- Spearheaded migration of legacy systems to modern platforms, minimizing downtime and maximizing productivity.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Championed process improvements through adoption of automation tools and methodologies.
Cyber Risk Analyst
Delta Solutions
02.2019 - 10.2021
- Provided recommendations for mitigating identified risks, leading to better decision-making regarding security investments.
- Presented findings from risk assessments at executive-level meetings, helping inform decisions on security strategy and policy direction.
- Reviewed security policies and procedures regularly, making updates as necessary to maintain a strong security posture.
- Recommend improvements in security systems and procedures.
- Contributed to development of business continuity and disaster recovery plans, ensuring organizational resilience in the face of potential cyber incidents for NORAD/USNORTHCOM.
Software Test Engineer
SAIC
07.2016 - 02.2019
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
- Mentored junior testers on best practices, enhancing overall team knowledge and capabilities.
- Provided valuable feedback on software usability during design reviews, contributing to improved user experience.
Education
No Degree - Management Information Systems
U.S. Army Cyber Center of Excellence
Fort Eisenhower, Georgia08.2009
Bachelor of Science - Communications
Mississippi University For Women
Columbus, MS05.2005
Skills
- Customer Needs Assessment
- Security Certification
- Information Security
- Account Management
- Support Services
- Microsoft Office Specialist O365
- Remote Desktop Support
- IT Documentation
- Issue and Resolution Tracking
- Staff education and training
- Data Recovery
- Attention to Detail
Certification
- Security +, CompTIA - Since July 2018
- Project Management Professional Training - July 2024
- Certified Information Systems Security Professional ( CISSP) Training - June 2024
Timeline
IT Support Engineer- Assistant Branch Chief
United States Army Reserve
03.2022 - 10.2023
Information Systems Manager
United States Army Reserve
11.2020 - 02.2022
Cyber Risk Analyst
Delta Solutions
02.2019 - 10.2021
Software Test Engineer
SAIC
07.2016 - 02.2019
No Degree - Management Information Systems
U.S. Army Cyber Center of Excellence
Bachelor of Science - Communications
Mississippi University For Women
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