FJOLLA BALIDEMAJ
Rutherford,New Jersey
Summary
Experienced Hospitality professional offering superior service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Opera and Dataplus, with friendly and decisive approach to resolving challenges.
Fluent in English and Albanian
Overview
9
9
years of professional experience
Work History
Front Desk Manager
Mondrian Park Avenue Hotel
01.2023 - Current
- Manage the reception area, coordinate all front desk activities, and supervise the support staff
- Handle guest complaints
- Provide support for the agents on shift
- Host morning meetings each morning with the management team to discuss the hotel, and give insight on improvements the hotel can offer
- Onboarding new hires
- Recruiting, interviewing and hiring new employees
- Reviewing a candidate's references
Staff Accountant
Mondrian Park Avenue Hotel
10.2022 - 01.2023
- Promotion
- Enter accounting related information into business logs
- Assisting the Director of Finance with inputting invoices and funding requests
- Receiving and inputting invoices into Dataplus
- Regulating bank deposits, and transactions and comparing information to reservations via
- Collecting cash dropped by the front desk, and from the food and beverage department
- Regulating cash in our safe box bank
- Providing administrative support with payroll, calendars, meetings, and training events
- Scheduling and conducting interviews for appropriate departments
- Inserting employees hours into ADP
- Regulating time off and vacation hours for each employee
- Submitting paperwork for new hires into ADP
Sales Coordinator
Mondrian Park Avenue Hotel
07.2022 - 10.2022
- Provided clerical and administrative support for the Sales Director including typing, computer input, filing, tracing, printing reports, answering telephones, departmental records/logs and client database
- Assisting arriving groups with creating reservations and setting up appropriate amenities for each group
- Taking deposits for arriving groups, and applying payment to each reservation
- Regulating our group stats via Opera
- Assisting in revenue meetings hosted by the Director of Sales
Guest Service Agent
Mondrian Park Avenue Hotel
12.2021 - 07.2022
- Provide a warm, authentic greeting to all guests according to brand standards
- Assess situations accordingly to resolve guests needs
- Process arrivals and departures, obtain and post payments, and balance cash banks
- Coordinate with engineering and housekeeping departments to provide a pleasant experience for guests
Leasing Agent
Charles H. Greenthal Management
05.2018 - 12.2021
- Informing supers on any issues in units or with tenants
- Prepare and execute leases in accordance with property standards and regulations
- Collect application fees, security deposits, and rent payments
- Establish relationships with tenants and provide personalized services.
Front of House - Associate
Carlo’s Bakery
10.2014 - 05.2018
- Oversaw bakery operations and provided assistance for high-volume orders as needed
- Developed production methods to maximize efficiency in coordination with staff and management
- Ensured product quality by checking freshness, rotating products, and removing out-of-date products
- Followed and complied with all applicable health and sanitation procedures and adhere to safe work practices
- Followed the cash handling procedures when using the POS to process customer orders
Education
Liberal Arts AA - Communications
Bergen Community College
Paramus, New JerseySkills
- Self-motivated professional, critical thinker, highly organized, problem solver, friendly, detail oriented, reliable, patient
- Proficient in
- Microsoft Word, Excel, PowerPoint, Opera, and Dataplus
- Guest/Employee Safety
- Professional Relationships
- Compliance Requirements
Timeline
Front Desk Manager
Mondrian Park Avenue Hotel
01.2023 - Current
Staff Accountant
Mondrian Park Avenue Hotel
10.2022 - 01.2023
Sales Coordinator
Mondrian Park Avenue Hotel
07.2022 - 10.2022
Guest Service Agent
Mondrian Park Avenue Hotel
12.2021 - 07.2022
Leasing Agent
Charles H. Greenthal Management
05.2018 - 12.2021
Front of House - Associate
Carlo’s Bakery
10.2014 - 05.2018
Liberal Arts AA - Communications
Bergen Community College
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