Fjona Dida
Franklin Lakes
Summary
Dynamic and adaptable professional with a proven track record in customer service, B2B operations, and sales, complemented by four years of diverse experience. Honor student with a strong focus on IT and Cybersecurity, showcasing leadership capabilities through active involvement in major college organizations. Rapid learning curve with foundational knowledge in networking fundamentals, cybersecurity principles, and programming languages such as Python and C++. Committed to leveraging skills and experiences to drive success in technology-driven environments.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Lighting Consultant / Sales Associate
Lighting Studio
11.2022 - Current
- Managed invoices, purchase orders, payments, and direct communication with manufacturers regarding product availability and delivery.
- Assisted customers, designers, architects, and contractors with selections, project planning, fixture sizing, and finish recommendations.
- Oversaw full-store operations independently, including customer service, showroom management, and opening/closing responsibilities.
- Trained five interns on sales techniques, product knowledge, and operational procedures.
- Hosted professional events for designers, architects, and contractors, leading all preparations and guest engagement.
- Supported advertising and managed social media content, increasing engagement by 25%.
B2B Customer Service Assistant (Part-Time)
Dida Alb Sh.p.k.
01.2020 - 01.2022
- Assisted business clients with orders, product inquiries, and service needs in a B2B environment.
- Supported field visits at airports, construction zones, and major quarries to address client operations.
- Prepared documentation and coordinated communication between clients and office staff.
- Provided professional support while learning B2B workflows and service processes.
Education
Associate of Science - General Studies (Concentration in IT & Cybersecurity)
Bergen Community College
Paramus, NJ05.2024
Skills
- Programming: Python (Beginner), C (Beginner)
- Systems & Tools: XO Logic, QuickBooks, Constant Contact
- Software: Microsoft Office (Word, Excel, PowerPoint), Google Workspace
- IT Skills: Networking fundamentals, Linux basics, cybersecurity concepts, troubleshooting
- Customer Systems: CRM & order management platforms
Affiliations
- Phi Theta Kappa Honor Society (PTK) – Director of Communications
- Director of Recruitment
- Director of Finance
- Managed communications, outreach, recruitment, and supported Honors in Action projects.
- International Students Club – Vice President
- Organized events, supported student engagement, and assisted in club leadership.
- Student Government Association (SGA) – Member (2023–2024)
- Bergen County Office – Albanian Community Student Representative
- Represented Albanian students at county-level events and initiatives.
- STEM Program Member
- Founder & Organizer – Bergen Spring Festival (First-ever event, now a yearly tradition)
STRENGTHS
- Communication
- Customer Service
- Leadership
- Adaptability
- Problem Solving
- Detail-Oriented
- Time Management
- Team Collaboration
Timeline
Lighting Consultant / Sales Associate
Lighting Studio
11.2022 - Current
B2B Customer Service Assistant (Part-Time)
Dida Alb Sh.p.k.
01.2020 - 01.2022
Associate of Science - General Studies (Concentration in IT & Cybersecurity)
Bergen Community College