Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Juliette Ortega

Juliette Ortega

Houston,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proven multi-tasking capabilities and committed to maintaining professional relationships in order to drive business results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Professional Pet Sitter

Rover.com
03.2017 - Current
  • Prepared food and water following instructions from pet owners.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Completed documentation regarding animals for future reference and improved care.
  • Fed, watered and cared for goats, sheep and chickens.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email, and text.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Gave medication to pets following guidelines from owners.
  • Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.

Assistant

Libertyst L.L.C Turo Rentals
07.2019 - 04.2023
  • Handling all communications with clients through sms and in-app messaging
  • Scheduling and managing all rental bookings through Turo application
  • Maintaining record of all earnings, incidentals and charges regarding claims and all other expenses pertaining to the company's management
  • Handling all customer inquiries/concerns/disputes in an effective and timely manner
  • Prioritizing time-sensitive projects and maintaining steady communication with employer.
  • Assisted manager in all aspects of business operations
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Babysitter

Bambino Sitters
08.2016 - 04.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Assisted children with homework assignments and special projects across different subjects.
  • Planned fun outings and educational activities to keep children entertained.
  • Provided safe transportation to and from school and extracurricular activities.
  • Administered medications, following strict instructions from parents and medical labels.
  • Guided school homework and read bedtime stories to support development.
  • Monitored children's play activities to verify safety.
  • Established and maintained safe play environment for children.
  • Engaged with children on individual basis to build positive relationships.

Customer Service/Receptionist

RLC Services
06.2020 - 05.2022
  • Organize/communicate schedules with all respected technicians
  • Oversee customer financial accounts and process customer adjustments
  • Make product recommendations or services to customers based on their needs and preferences
  • Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
  • Promoted available products and services to customers during service, account management, and order calls.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff

Food Delivery Driver

DoorDash
01.2019 - 05.2021
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.

Library Assistant

The American Academy of Dramatic Arts
09.2019 - 03.2020
  • Assisted/directed incoming guests in the library
  • Kept record of all books in circulation
  • Managed “Alexandria” software
  • Maintained the library space in mint condition (wiping down/disinfecting surfaces, organizing books/furniture)
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Answered questions from patrons and helped to find desired materials.
  • Answered patron questions in-person or by phone regarding library services and resources.

Education

Associate of Arts - Theatre Arts

The American Academy of Dramatic Arts
Manhattan, NY
07.2020

High School Diploma -

Westside High School
Houston, Tx
06.2019

Skills

  • Client/Vendor Relations
  • Record Keeping
  • Bilingual
  • Fast-pace Learning
  • Microsoft Excel/Google Sheets/Word
  • Writing/Typing
  • Valid Driver's License
  • Active Listening
  • Regular Availability
  • Maintaining Clean Work Areas
  • Customer Inquiries
  • Sorting and Labeling
  • Time Management
  • Telephonic Customer Support

Certification

  • TABC
  • Certified Babysitter, St. Johns Ambulance - 06/2014-CURRENT

Languages

Spanish
Native or Bilingual

Timeline

Customer Service/Receptionist

RLC Services
06.2020 - 05.2022

Library Assistant

The American Academy of Dramatic Arts
09.2019 - 03.2020

Assistant

Libertyst L.L.C Turo Rentals
07.2019 - 04.2023

Food Delivery Driver

DoorDash
01.2019 - 05.2021

Professional Pet Sitter

Rover.com
03.2017 - Current

Babysitter

Bambino Sitters
08.2016 - 04.2023

Associate of Arts - Theatre Arts

The American Academy of Dramatic Arts

High School Diploma -

Westside High School

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Juliette Ortega