FLAME HARRIS
Los Angeles,CA
Summary
To acquire a responsible, challenging position, with a diversified organization, that will allow for further growth and development of job related skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Beverly Hills Hilton Hotel
01.2024 - Current
- Managed multilane phone system, similar to a switchboard
- Answer & transfer calls, take messages, handle inquiries, and ensure a smooth and positive guest experience.
- Maintained accurate and current customer accounts with automated forms, processing and digital information updates.
- Assisted on average 25 customers per day positive focus and customer satisfaction.
- Provided guests and potential guests with up to date information the hotel and promotional offerings.
Data Entry Clerk
Infiniti Health (Contracted To LAUSD)
05.2021 - 07.2022
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Verified data files prior to entry to maintain high data accuracy.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
Customer Service / Admin Assistant
Automated Analyst
05.2010 - 03.2021
- Serve visitors by greeting, welcoming, directing and announcing them appropriately. Answer, screen and forward any incoming phone calls while providing basic information when needed. Receive and sort daily mail/deliveries/couriers. Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges). Update appointment calendars and schedule meetings/appointments. Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc
- Performed initial client assessment and analysis to begin research process
Education
High School Diploma -
Carson High School
Carson, CACommunications
Los Angeles Trade Technical College
Los Angeles, CASkills
- Excellent communication skills
- Answering incoming calls
- Creative problem solving
- Personable and outgoing
- Professional phone etiquette
- AP/AR understanding
- Microsoft Word, Excel
- Multi-line telephone systems
- Data entry
- Kipsu, Onq, Amadeus Hotsos
- Money handling abilities
Timeline
Customer Service Representative
Beverly Hills Hilton Hotel
01.2024 - Current
Data Entry Clerk
Infiniti Health (Contracted To LAUSD)
05.2021 - 07.2022
Customer Service / Admin Assistant
Automated Analyst
05.2010 - 03.2021
High School Diploma -
Carson High School
Communications
Los Angeles Trade Technical College
Similar Profiles
Seph QuagliaSeph Quaglia
Senior Concierge, Les Clefs D'Or USA at Beverly Wilshire Beverly Hills A Four Seasons HotelSenior Concierge, Les Clefs D'Or USA at Beverly Wilshire Beverly Hills A Four Seasons Hotel
Arturo MorenoArturo Moreno
Steward at Beverly Wilshire Beverly Hills A Four Seasons HotelSteward at Beverly Wilshire Beverly Hills A Four Seasons Hotel
Rodolfo MonterrosoRodolfo Monterroso
Bell Person at Beverly Wilshire Beverly Hills A Four Seasons HotelBell Person at Beverly Wilshire Beverly Hills A Four Seasons Hotel
Jimmy VenturaJimmy Ventura
Electrician at Hiltys ElectricElectrician at Hiltys Electric
James DeadyJames Deady
Independent Contractor at Freelance & Gig WorkIndependent Contractor at Freelance & Gig Work