Summary
Overview
Work History
Education
Skills
Timeline
Generic

Flammond A. Quinn

Wylie,TX

Summary

Customer Service Associate, IT Helpdesk, and administrative services with 20+ years of experience. Performed customer service for Fortune 500 company producing prints, signage, and graphic products to satisfied customers and managed IT call service supporting school district wide.

Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.

Overview

14
14
years of professional experience

Work History

Customer Service Lead Consultant

FedEx Office
03.2020 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Mentored 2 junior staff members to improve their knowledge of company policies, products, and services.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Monitored 4 cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered prompt service to prioritize customer needs.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Maintained up-to-date knowledge of product and service changes.
  • Print on average 10 customer jobs daily that varies in size width and paper weight.
  • Ship over 25 packages daily to both national and international addresses
  • Managed approximately 20 incoming calls and email per day from customers

Handler/Warehouse Distribution

FedEx Express
10.2018 - 03.2020
  • Sorted packages and documents
  • Scanned packages for distribution and delivery destination
  • Stacked and loaded packages in containers

IT Helpdesk/Technician

Orangeburg, SC Consolidated School District
07.2011 - 06.2018
  • Modified teacher and student class schedules using PowerSchool as needed
  • Diagnosed and resolved technical hardware and software issues
  • Led support for Help desk requests and assigned Incident Tickets to technicians
  • Imaged and configured desktops, laptops and connect to domain
  • Setup handheld devices for teachers and students (Tablets, MacBook Pro, iPads, Mini iPads, iPhones)
  • Setup and assigned telephone extensions to district employees
  • Entered IT equipment into inventory system
  • Managed and produced students and staff ID badges
  • Connected iPads to educational software packages and learning content
  • Managed Information Technology warehouse equipment deliveries and inventory
  • Managed School Check-In System for students, staff, and visitor attendance

Education

High School Diploma -

William B. Murrah High School
Jackson
06.1976

Skills

  • Email etiquette
  • Payment processing
  • Cash handling
  • Packaging
  • Multi-tasking
  • Customer friendly

Timeline

Customer Service Lead Consultant

FedEx Office
03.2020 - Current

Handler/Warehouse Distribution

FedEx Express
10.2018 - 03.2020

IT Helpdesk/Technician

Orangeburg, SC Consolidated School District
07.2011 - 06.2018

High School Diploma -

William B. Murrah High School

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Flammond A. Quinn