Flanagan Chaves

Engage regularly with Delivery Readiness Director to share best practices, identify dependencies and opportunities for improvement, fostering teamwork, and gaining synergies where applicable.

• Managed transformational program to develop, implement and upgrade organization ERP SAP S/4 HANA.
• Supported business requirements, user stories and acceptance criteria.
• Developed metrics that measured, monitored platform health & performance.
• Collaborated across organizations to develop detailed implementation plans, managing all processes including change control, testing, documentation, and training.
• Build Business Intelligence reports for VPs and upper management.
• Outlined proposals for projects/programs, defining business objectives, technologies, timelines, funding, and staffing requirements to achieve desired outcomes.
• Managed budget and project/program schedules, working closely with stakeholders to ensure alignment with business objectives and timely delivery of projects.
• Assessed project dependencies and program constructs using Agile/Waterfall methodologies, developing indicators to manage program health and mitigate risks.
• Communicated project anomalies effectively, identifying tasks, assessing costs, assigning resources, and setting clear expectations for team members.
• Documented capability features and specifications of governance, and cascade then to stakeholders.
• Lead cross-functional processes to develop new organization methods.
• Propose and implement new process for new product and service introductions
• Responsible for Change Management process for both operations and governance of new product and service introductions.
• Develop automated processes to enhance user experience. Work with team leads to define rules, process, and governance to ensure agility in introduction of new processes, products, and services. Inspired t use of AHA as primary repository for Project managers in organization, providing data analysis to support investment.
• Improve program management tools and implement best practices across end-to-end product lifecycle process.
• Managed Service lifecycle Process ecosystem through required meeting infrastructure, such as Core Team, Program Approval Committee, and Process review meetings with stakeholders.
• Managed cross-functional teams and communications to facilitate projects and ensure timely delivery to users.
• Proactively identify issues and solutions, and marshal resources necessary to attack and resolve.
• Independently drafts and presents deliverables & recommendations, elaborate presentations to Sr. Executives.

Accountable for Service Level Agreements to enable profitability at product level, with aim of improving engagement models, business – operations, while enduring end-to-end solution at global level. Leading team Stakeholders, (Supply chain, Regional and country members, R&D, Quality, L&D, Engineering, Finance, marketing and Procurement), to discuss Warranties, Training Strategies, Service Development, Pricing, Channel Delivery, Orders Enablement, Intellectual Capital Management (ICM), Call Flow, Escalations, specs, RMA process and ETAs, budget, resources and making sure Services Organization is readily available to support solutions at global scope. Recognized as Delivery Readiness and Enablement Subject Matter Expert (SME) for Storage and Networking (Aruba) portfolio, who are critical for Hewlett Packard Enterprise business success.

• Accountable for creation of project pages in confluence, creating and maintain documentation, meeting notes, project plans to capture and share key information with team members.
• Integrate and customize confluence with other tools such as Jira, Microsoft 365, Slack and GitHub.
• Gather data, analyze facts, trends, and circumstances for each project to understand the technology and its impact using the BI tools available at the company.
• Manage Jira ticketing system for New Software Introductions, configure workflows and generate weekly reports to identify bottlenecks and make data-drive decisions improving productivity.
• Define Service Scope, Objectives, Deliverables, Requirements, Constrains, Exclusions. Set expectations to stakeholders, manage required changes, and provide a baseline for control and communication.
• Accountable for project first level approvals, based of planning readiness, advice stakeholders to grant approval.
• Review project progress by setting a recurring weekly team meeting with stakeholders, review, objectives, deliverables, requirements, constrains and exclusions throughout project phases. Take corrective actions to mitigate impact and match the process with the plan. Refine business processes if needed.
• Kick-off projects, include them in Services Program Management tool (SPIDeR) for visibility.
• Work with Finance and Supply Chain team to forecast resources to provide support to customers.
• Accountable to bring the case to the Business Unit Team Members of any service roadblock might face.

Responsible for the overall direction, coordination, implementation, execution, control, and completion for security industry. Design different processes and procedures that allows engineers do the evaluation and plan for the installation. Coordinate with different stakeholders’ equipment and the logistics inbound. Design the SOP and SLA with third party vendors. Coordinate deliveries to customer location and supervise the design and installation process.

• Designed Project Plan for all security installation process along with scope, objectives, tasks, and deliverables.
• Promote security awareness and best practices across organization.
• Oversee penetration testing, vulnerability scanning, and security assessments to identify and address weaknesses in systems and processes.
• Monitor security program budgets and expenditures, adjusting as necessary to stay within financial constraints.
• Maintain documentation related to security policies, incident reports, and compliance assessments.
• Uphold clear and open communication with stakeholders, including executives, clients, and regulatory bodies.
• Provide leadership and guidance to security teams, fostering culture of continuous improvement.
• Lead and manage security programs, including risk assessments, security audits, and vulnerability assessments.