Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Flannery Wilkerson

___________________
Fort Worth,TX

Summary

Dedicated and hardworking professional with a strong work ethic and a desire to continually grow and develop professionally. Motivated by challenges and driven to achieve success in all endeavors. Proven track record of consistently exceeding expectations and delivering high-quality results. Seeking opportunities to further enhance skills and contribute to the success of a dynamic organization.

Overview

16
16
years of professional experience
8
8
years of post-secondary education

Work History

Treatment Technician

Abode Treatment Inc.
11.2021 - Current
  • Transport Clients from TDCJ Units to Facility
  • Established rapport with diverse clientele for better communication while addressing their individualized concerns around substance abuse issues.
  • Supported clients in their journey towards sustained recovery through active listening, empathetic understanding, constructive feedback, and ongoing encouragement.
  • Enhanced patient experience by providing compassionate and attentive care during treatments.
  • Communicate with clinical staff as necessary to implement treatment program
  • Work directly with staff to coordinate program security, order and corrective actions
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Monitored patients' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Increased efficiency in incident resolution with detailed documentation and accurate report writing skills.
  • Contributed to the development of individualized treatment plans through detailed report writing summarizing assessment findings.

Shop Manager/Professional Body Piercer

Multiple Locations
07.2018 - 09.2021
  • Biohazard Training
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained staff on operating procedures and company services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

  • Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.

Car/Semi Booting

Texas Parking Enforcement
08.2019 - 12.2020
  • Payments (including Com Data)
  • Worked with tow truck driver and went along doing paperwork and helping when needed for communicating with dispatch or even loading up vehicle.
  • Improved operations through consistent hard work and dedication.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Communicating with dispatchers
  • Paperwork
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.

Server/Bartender

Iron Horse Saloon
05.2015 - 01.2017
  • Maintained safety standards
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Provided fast, friendly, exemplary and excellent customer service
  • Experience with fast paced and high volume restaurants and bars
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

IHOP
05.2008 - 02.2010
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to help customers make food choices.

Private Nanny

Nanny Position
08.2009 - 07.2013
  • Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
  • Assisted in the development of social skills by arranging playdates with peers in a supervised setting.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.

Education

Criminal Justice AAS - General Studies

Tarrant County College
Fort Worth, TX
01.2022 - Current

Undergraduate - General Studies

Metropolitan State University of Denver
Denver, CO
08.2010 - 05.2012

High school diploma -

Boulder Preparatory Charter High School
Boulder, CO
09.2006 - 05.2010

Skills

Administrative Experience

Reception

Patient Care

80 WPM typing speed

Writing reports

Patient Assessment

Interpersonal Communication

Analytical and Critical Thinking

Bipolar Disorder Treatment

Addiction Recovery

Relapse Prevention

Substance Abuse Knowledge

Software

Microsoft Word

Excel

Timeline

Criminal Justice AAS - General Studies

Tarrant County College
01.2022 - Current

Treatment Technician

Abode Treatment Inc.
11.2021 - Current

Car/Semi Booting

Texas Parking Enforcement
08.2019 - 12.2020

Shop Manager/Professional Body Piercer

Multiple Locations
07.2018 - 09.2021

Server/Bartender

Iron Horse Saloon
05.2015 - 01.2017

Undergraduate - General Studies

Metropolitan State University of Denver
08.2010 - 05.2012

Private Nanny

Nanny Position
08.2009 - 07.2013

Server

IHOP
05.2008 - 02.2010

High school diploma -

Boulder Preparatory Charter High School
09.2006 - 05.2010

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Flannery Wilkerson___________________