Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

FLAURENCE TIMOTHEE

Miami,FL

Summary

Dynamic professional with extensive expertise in customer service and cash handling at ALDI. Demonstrates capacity to elevate customer satisfaction through impactful communication and adept problem-solving skills. Acknowledged for exceptional organizational abilities and meticulous attention to detail, consistently enhancing operational efficiency and cultivating robust relationships with clients and team members.

Overview

12
12
years of professional experience

Work History

Warehouse Sorter

Amazon
Miami, FL
11.2024 - 03.2025
  • Stacked packages in designated areas for further processing.
  • Collaborated with other team members while working towards common goals and objectives.

STORE ASSOCIATE/CASHIER

ALDI
North Miami, USA
05.2018 - 06.2023
  • Greeted customers and addressed inquiries to facilitate item location.
  • Demonstrated organizational skills in fast-paced environments while ensuring attention to detail.
  • Built rapport with customers through engaging discussions about products and services.
  • Unloaded merchandise and arranged displays to improve visual merchandising.
  • Restocked shelves to maintain product availability for optimal customer experience.
  • Processed cash and credit transactions accurately, ensuring precise cash handling.
  • Communicated supply needs to the store manager to support effective inventory management.
  • Executed daily opening and closing tasks, including money counting and drawer balancing.

FRONT DESK ASSOCIATE

Biscayne Motel
North Miami, USA
03.2016 - 09.2017
  • Answered phone professionally, employing proper greeting techniques.
  • Maintained the cleanliness of the front desk and lobby to ensure a welcoming atmosphere.
  • Processed payments accurately using cash registers, credit card machines, and POS systems.
  • Greeted guests warmly, addressing all needs promptly.
  • Handled customer feedback effectively, resolving concerns promptly.
  • Developed strong guest relationships through attentive listening and clear communication.
  • Verified identification at check-in to comply with security policies.
  • Executed administrative tasks including data entry, document scanning, and photocopying.

ASSISTANT MANAGER/CASHIER

Dollar Tree
North Miami, USA
07.2013 - 03.2016
  • Delivered exceptional customer service by greeting, assisting, and resolving inquiries and complaints.
  • Directed employee activities in sales, inventory management, cash reconciliation, and customer services.
  • Monitored sales operations to ensure quality goods and optimal customer experiences.
  • Instructed staff on effectively handling complex sales situations.
  • Processed payments through various methods, including cash, checks, credit cards, and vouchers.
  • Issued receipts and managed refunds, credits, or changes for customers.
  • Provided information and resolved complaints to improve customer satisfaction.
  • Established pricing for goods while calculating bills using registers and scanners.

Education

High School Diploma -

North Miami Senior High School
North Miami

Skills

  • Customer service
  • Communication
  • Problem solving
  • Multitasking
  • Organizational skills
  • Attention to detail
  • Time management
  • Computer proficiency
  • Conflict resolution
  • Leadership
  • Cash handling
  • Relationship building

Languages

English
Full Professional
creole
Native/ Bilingual

Timeline

Warehouse Sorter

Amazon
11.2024 - 03.2025

STORE ASSOCIATE/CASHIER

ALDI
05.2018 - 06.2023

FRONT DESK ASSOCIATE

Biscayne Motel
03.2016 - 09.2017

ASSISTANT MANAGER/CASHIER

Dollar Tree
07.2013 - 03.2016

High School Diploma -

North Miami Senior High School

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