Flavia Ambrose
MD
Summary
Solution Oriented Business Analyst offering 10+years In Healthcare, Finance and Banking Business Analysis Domains.
- Extensive experience to analyze and document business Requirements and system functional specifications including Use Cases.
- Exceptional planning and implementation capabilities. Vast wealth management and finance background.
- Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments.
- Well versed in facilitation of Joint Requirement Planning (JRP), interviews.
- Extensive experience working on various phases in the Software Development Lifecycle of the project.( SDLC)
- Have good understanding for application development projects involving Agile and Rational Unified Process and Waterfall Methodologies.
- Excels at cultivating, managing and leveraging client relationships.
- Skilled in conducting Joint Application Design( JAD), customer interviews for various business processes.
- Team player with strong analytical, interpersonal, communication and Problem solving skills.
- Ability to handle simultaneous projects, meet critical deadlines and timely execution of several projects.
- Documented process flows and developed requirements for functional improvements and enhancements.
- Excellent Verbal and written communication.
Overview
18
18
years of professional experience
Work History
Lead Business Analyst
CareFirst – Blue Cross Blue Shield
Owings Mills, MD
08.2016 - Current
- Worked with management, business users and developers to understand and specify report requirements.
- Responsible for documenting new processes/procedures & requirements for new markets.
- Worked on multiple projects at any given time
- Documented process flows and developed requirements for functional improvements and enhancements.
- Elicited stakeholder feedback and input through interviews and surveys.
- Exercised critical thinking to resolve data error in audit reports.
- Identified "bottlenecks" and implemented new and improved processes and policies.
- Conducted activity-based analysis of business processes and made recommendations based on findings.
- Part of 5 person team of multi-country analysts in completing successful migration of over bulk customer data to new and improved enrollment system.
- Monitored and examined data gathering systems to track energy consumption during installation and tracking phases.
- Extensive knowledge in Healthcare domain specific file formats 834.
- Extensive knowledge of Facets and Edifecs system
- Explained effectively audit and analysis results to large corporate clients
- Facilitated JAD sessions, conducted interviews, Q and A sessions with business users to solicit
- Worked one-on-one with clients to improve project specifications.
Business Analyst
Avesis Inc
Owings Mills, MD
11.2015 - 08.2016
- Involved in all phases of project Life Cycle.
- Analysis of business requirements and system requirements of stakeholders
- Interacted with user groups to derive the functional requirements.
- Performed System Analysis and Design using UML
- Developed Use Case , functional, object diagrams.
- Performed User Acceptance Testing.
- Responsible for soliciting and Gathering functional and non functional requirements.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Responsible for process flow documentation, Use case Documentation (as needed) for all assigned projects.
Consumer Banking Business Analyst
Tech Mahindra, Satyam Computer Services Ltd
Chennai, India
03.2007 - 08.2008
- Elicited and gathered user and business requirements through open end discussions\surveys from key stakeholders, customers, and subject matter experts to defined scope and requirements of Asset Management portals.
- Documented process flows and developed requirements for functional improvements and enhancements.
- Elicited stakeholder feedback and input through interviews and surveys.
- Interacted closely with subject matter experts ( SME) for functional requirements gathering.
- Worked Closely with development team to clarify and understand functionality, resolve issues and provided feedback from UML diagrams.
- Created Use Cases after accessing scope and status of project and understanding business processes from User's perspective.
BA / ETL / Backend Tester
Thomson Reuters
Bangalore, India
02.2005 - 05.2008
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Incorporated delivery requirements into planning of testing schedules.
- Developed and maintained defect databases for known issues.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
Education
MBA - International Finance
MBA - Masters: Business Administration
03.2005
Skills
- Requirements gathering
- Scope and project definition
- Functional requirements
- Business process improvement
- Business requirements matrixes
- Proficient with all Microsoft applications (Word, Outlook, Excel, Visio, Power point)
- Business process improvement
- Superb communication skills
- Advanced problem solving abilities
- Analytical thinking
- Decisive
- Team Player
- Great People Skills
Accomplishments
- Recognized for managing multiple projects and tasks and resolving complex problems in a timely manner.
- Created a tool that can query and audit bulk data which reduce time to complete tasks for the team by 60% . Was recognized and awarded for the same
Timeline
Lead Business Analyst
CareFirst – Blue Cross Blue Shield
08.2016 - Current
Business Analyst
Avesis Inc
11.2015 - 08.2016
Consumer Banking Business Analyst
Tech Mahindra, Satyam Computer Services Ltd
03.2007 - 08.2008
BA / ETL / Backend Tester
Thomson Reuters
02.2005 - 05.2008
MBA - International Finance
MBA - Masters: Business Administration
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