Flavia Arocha Cruz
Shepherdsville,Kentucky
Summary
Highly organized and detail-oriented bilingual professional with a strong background in human resources, office administration, and clerical duties. Demonstrated ability to effectively manage multiple tasks, handle confidential information, and provide exceptional support to both employees and management. Skilled in recruiting, onboarding, payroll processing, and maintaining accurate records. Possess excellent communication and interpersonal skills, with a dedication to fostering a positive and efficient work environment. Excited to contribute expertise and enthusiasm to a dynamic team.
Overview
4
4
years of professional experience
Work History
Senior Talent Acquisition Specialist
Surge Staffing
09.2023 - 10.2024
- Collaborated with upper management to develop strategic plans for branch growth and expansion, resulting in a 10% increase in revenue within one year
- Provide Staffing solutions to clients
- Implemented recruitment strategies to attract top talent and fill open positions within tight deadlines
- Collaborated with hiring managers to understand staffing needs and develop effective sourcing plans
- Managed relationships with external recruitment agencies and job boards to expand candidate pool
- Led a team of sales representatives and provided ongoing training, coaching, and support to drive performance and productivity
- Analyzed market trends and competitor activities to identify opportunities for business expansion and market penetration
- Increased quality of hires through meticulous candidate screening, interviewing, and assessment techniques.
HR Assistant Intern
Cruz Logistics LLC
09.2022 - 03.2023
- Developed and implemented HR policies and procedures to align with organizational goals and ensure legal compliance
- Implemented employee training programs to enhance professional development and performance
- Conducted performance evaluations and provided guidance on career development and goal setting
Dispatcher Coordinator
Independent
04.2021 - 08.2022
- Utilized software to track and monitor shipments, updating customers on delivery status and resolving any issues that arose
- Coordinated transportation logistics for a fleet of vehicles to ensure timely and efficient delivery of goods to customers
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Administrative Assistant Intern
Pleasant Dental KC
05.2020 - 02.2021
- Provided administrative support such as data entry, filing, and scanning documents for the office staff
- Implemented new electronic filing system to improve organization and accessibility of documents, resulting in time-saving efficiencies
- Managed front desk operations including answering phones, scheduling appointments, and greeting and assisting visitors
- Prepared and proofread documents, memos, and presentations for accuracy and professionalism
Education
Bachelors - Human Resources
Park University
Parkville, MOHighschool Diploma -
Penn Foster Highschool
Scranton, PA03.2021
Skills
- Marketing
- Excel
- Microsoft
- Data entry
- Communication Skills
- Statistics
- Technical Proficiency
- Customer Service
- Adaptability
- Payroll
- Onboarding
- Recruiting
- Admin
- Staff Training and Development
- Operational management
- Sales Development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Korean
Elementary
Timeline
Senior Talent Acquisition Specialist
Surge Staffing
09.2023 - 10.2024
HR Assistant Intern
Cruz Logistics LLC
09.2022 - 03.2023
Dispatcher Coordinator
Independent
04.2021 - 08.2022
Administrative Assistant Intern
Pleasant Dental KC
05.2020 - 02.2021
Bachelors - Human Resources
Park University
Highschool Diploma -
Penn Foster Highschool
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