FLAVIA CASEMIRO LAMIN
Huntington Beach,USA
Summary
Business and Administration professional with hands-on experience in customer service, operations, and sales support. Skilled in managing contracts, scheduling, inventory, and client relations, with a proven ability to streamline processes and improve efficiency. Strong communicator with background in partnership outreach and marketing support, now pursuing an Associate Degree in Business and Management. Results-driven, adaptable, and eager to grow in customer service, business operations, and market analysis.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
GROOVOO
03.2021 - 12.2024
- Supported daily operations of a growing event-tech startup, handling administrative tasks, documentation, and partner communications.
- Contacted potential partners and event organizers to establish new business relationships, contributing to the company’s sales pipeline and market expansion.
- Assisted the sales team with lead generation, follow-ups, and CRM updates to ensure accurate tracking of client interactions.
- Collaborated with cross-functional teams to streamline workflows and support onboarding of new partners.
Administrative Assistant
Amazon Auto Body
02.2019 - 02.2020
- Managed customer contracts and insurance documentation, ensuring accuracy, compliance, and timely processing to support smooth operations.
- Streamlined paperwork workflows to improve efficiency and reduce processing errors.
- Delivered high-quality customer service by addressing inquiries and resolving issues, contributing to stronger client satisfaction and loyalty.
General Manager
Restaurant
10.2016 - 02.2019
- Oversaw operations of a high-volume restaurant, optimizing customer experience through effective staff scheduling, inventory control, payment processing, and customer support.
- Implemented and maintained CRM software to track customer interactions, personalize service, and strengthen client relationships, resulting in improved customer satisfaction and repeat business.
Analyst
IBS - International Business School
07.2014 - 09.2016
- Directed end-to-end program operations for international students, from initial acceptance through program completion, contributing to a significant increase in enrollment.
- Implemented streamlined logistics for travel and scheduling, improving efficiency and reducing operational delays.
- Negotiated pricing and payment plans, enhancing program accessibility and driving higher enrollment rates.
- Managed and executed contracts with 100% compliance, building strong, long-term client relationships.
- Leveraged Salesforce CRM to organize client data, improve communication, and strengthen relationship management.
Education
Associate of Arts - Business Administration And Management
Golden West College
Huntington Beach, CA07-2027
Marketing
Universidade Metodista
07.2016
Skills
- Microsoft Office
- Microsoft Excel
- Communication & Customer Service
- Marketing & Business Analysis
- Contract & Administrative Management
LANGUAGES
English
Portuguese
Spanish
Timeline
Administrative Assistant
GROOVOO
03.2021 - 12.2024
Administrative Assistant
Amazon Auto Body
02.2019 - 02.2020
General Manager
Restaurant
10.2016 - 02.2019
Analyst
IBS - International Business School
07.2014 - 09.2016
Associate of Arts - Business Administration And Management
Golden West College
Marketing
Universidade Metodista
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