Flavia Castro
Des Moines,IA
Summary
Dedicated and results-oriented supply chain professional with experience in materials planning, supply chain management, and team leadership. Proven track record in fostering inclusive cultures, driving collaborative efforts, and optimizing processes to achieve operational excellence. Strong expertise in leveraging diverse perspectives, communicating effectively, and driving continuous improvement initiatives.
Overview
6
6
years of professional experience
Work History
SUPPLY PLANNING COORDINATOR LEAD
Cummins
Ankeny, IA
01.2024 - Current
- Subject Matter Expert (SME) for the Supply Planning Team
- Accountable for developing Standard Operating Procedures (SOPs) for the Supply Planning Team
- Manage training, development, and coaching of the team.
- Collaborate on allocation calls with the Sourcing Manager, suppliers, finance, and other Cummins entities to understand the nature and impact of constraints.
- Attend production meetings to articulate supply constraints.
- Document, communicate, and follow up on issues to ensure operational stability.
- Develop and understand key performance indicators (KPIs) to strategically and tactically enhance performance and achieve targets
- Maintain inventory levels in accordance with KPIs.
SUPPLY PLANNING COORDINATOR
Cummins
Ankeny, IA
04.2022 - 01.2024
- Conducted quality checks on material planning master data.
- Generated purchase and work orders to align with demand forecasts.
- Participated in allocation calls with the Sourcing Manager, suppliers, and other Cummins entities to assess the nature and impact of constraints.
- Regularly reconciled order boards for critical suppliers, critical parts, and overdue orders.
- Documented, communicated, and followed up on action items affecting plan execution.
- Maintained inventory levels in accordance with Key Performance Indicators (KPIs).
- Volunteered on the Health Safety Committee to uphold Branch HSE compliance.
- Approved branch expenses and reconciled invoices with packing slips and GL codes for the AP department.
ACCOUNT MANAGEMENT SPECIALIST
Siegwerk
Des Moines, IA
07.2020 - 03.2022
- Received and processed customer orders; ensured timely communication and fulfillment of shipment dates.
- Collaborated with the Supply Chain team to address shortages and outages, providing timely updates to customers.
- Addressed customer inquiries regarding pricing, formula codes, and other requests promptly.
- Managed and balanced inventory-related accounts, overseeing on-hand inventory at third-party warehouses as needed.
- Generated customer and sales reports, invoiced month-end consumption, and ensured inventory accuracy.
- Facilitated training for new customer service associates and other support staff, serving as a resource for inquiries and research.
- Managed domestic and international accounts.
- Acted as a key user during the SAP system transition project.
CASE SPECIALIST FOR OVERDRAFT COLLECTIONS
Aerotek
West Des Moines, Iowa
11.2019 - 06.2020
- Collaborated with internal teams to resolve customer complaints for Wells Fargo.
- Conducted thorough and timely investigations into customer complaints, handling confidential company and customer information.
- Maintained communication with customers throughout the complaint resolution process.
- Identified trends, provided feedback, and reported findings to stakeholders submitting the complaints.
- Ensured compliance with Wells Fargo and government-regulated guidelines to mitigate risks.
- Supported new team members as a subject matter expert to enhance customer satisfaction.
- Assisted management with pre-Quality Assurance reviews.
MATERIAL MANAGEMENT ANALYST
Graphic Packaging International
Newton, IA
02.2018 - 08.2019
- Generated purchase orders for paperboard and subcontractors.
- Analyzed, tracked, and confirmed receipt of purchase orders.
- Oversaw raw material inventory levels to align with production schedules.
- Resolved invoice discrepancies.
- Reconciled purchase orders with mill reports.
- Managed raw material transactions for new and transferred business.
- Collaborated with subcontractors to ensure timely delivery fulfillment.
Education
MBA - Financial Management: Controllership and Auditing
FGV - Fundacao Getulio Vargas
Rio De Janeiro, BRA06-2016
Bachelor of Science - Physical Therapy
CENTRO UNIVERSITARIO IBMR
Rio De Janeiro, BRA01-2006
Skills
- Strong Problem-Solving Abilities
- Strategic Decision-Making
- Proven Collaboration Skills
- Detail-Oriented Approach
- Materials Planning System Utilization
- Part Change Control Management
- Materials KPI Management
- Inventory Management
- Continuous Improvement
- Effective Communication
- Team Oversight
Languages
Portuguese
Native/ Bilingual
Timeline
SUPPLY PLANNING COORDINATOR LEAD
Cummins
01.2024 - Current
SUPPLY PLANNING COORDINATOR
Cummins
04.2022 - 01.2024
ACCOUNT MANAGEMENT SPECIALIST
Siegwerk
07.2020 - 03.2022
CASE SPECIALIST FOR OVERDRAFT COLLECTIONS
Aerotek
11.2019 - 06.2020
MATERIAL MANAGEMENT ANALYST
Graphic Packaging International
02.2018 - 08.2019
MBA - Financial Management: Controllership and Auditing
FGV - Fundacao Getulio Vargas
Bachelor of Science - Physical Therapy
CENTRO UNIVERSITARIO IBMR
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