Christian Marziale
Tulsa,OK
Summary
Adept at managing high-stress situations and ensuring workplace safety, I enhanced customer loyalty and streamlined operations at Avis and Paragon Films Inc. Demonstrating superior decision-making and computer skills, I effectively coordinated cross-departmental efforts and resolved customer complaints, significantly boosting satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Line Operator
Paragon Films Inc.
06.2024 - Current
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Loaded and unloaded product on and off conveyor line by routinely lifting up to 50 pounds.
Customer Service Representative
Avis
05.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - Biblical Studies
Rhema Bible Training College
Broken Arrow, OK05.2024
Skills
- Workplace Safety
- Quality Control
- Stress Tolerance
- Decision-making capabilities
- Computer Skills
Languages
Italian
Native or Bilingual
Timeline
Line Operator
Paragon Films Inc.
06.2024 - Current
Customer Service Representative
Avis
05.2022 - 05.2024
Associate of Arts - Biblical Studies
Rhema Bible Training College
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