Flavia Hajdari
JACKSONVILLE
Summary
Deutsche Bank
October 2022-Current.
Experienced banking professional with superior attention to detail and highly ethical nature.
Dedicated to maintaining optimal security and customer satisfaction.
Detail-oriented individual with exceptional communication and project management skills.
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Extensive knowledge of banking products, services and core banking systems.
Willingness to take on added responsibilities to meet team goals.
Offering excellent communication, good judgment and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Motivated to learn, grow and excel in Banking industry.
Daily activities include:
Processing daily banking transfers accurately.
Providing daily support to client calls and resolving issues while helping with online banking inquiries.
Manage account opening and closures while maintaining accurate records.
Process client contact information updates or changes.
Managing account modifications including adding or removing blocks, processing statements, checks and billpay transactions.
Tracking transfers and resolving discrepancies.
Overview
22
22
years of professional experience
Work History
Teller/Lead Teller Operations Specialist
Wells Fargo
04.2001 - 10.2022
- Investigated and promptly resolved issues with patron accounts.
- Mentored newly hired team members on appropriate responses to patron questions.
- Identified potential needs through observation, questioning and listening.
- Replenished ATM funds in empty canisters prior to validation process.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Answered inquiries regarding checking and savings accounts and other related products.
- Introduced customers to other bank team members to help meet financial needs.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customers with appropriate literature on banking products and services.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
High School Diploma -
Oso Kuka High School
Shkoder/ Albania06.1998
Skills
- Consumer Banking
- Team Leading
- Multitasking
- Scheduling
- Sales Goals
- Cash Handling
- Client Needs Assessment
- Staff Management
- Cash Management
- Product Sales
- Customer Complaint Resolution
- Transaction Processing
- Product Knowledge
- Appointment Setting
- Organizational skills
Timeline
Teller/Lead Teller Operations Specialist
Wells Fargo
04.2001 - 10.2022
High School Diploma -
Oso Kuka High School
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