Summary
Overview
Work History
Education
Skills
Timeline
Generic

Flavia Montanez

Woodbridge,NJ

Summary

I am a dynamic and results-driven professional with extensive experience in logistics and customer service, specifically within the B2B sector. Over the years, I’ve developed a strong understanding of supply chain management, order processing, and client relationship management. At Omega Logistics LLC, I successfully optimized order fulfillment processes, managed international shipments, and ensured regulatory compliance, all while maintaining a high level of customer satisfaction. I am highly skilled in problem-solving, communication, and operational efficiency, and I am passionate about leveraging these skills to drive continuous improvements in logistics operations and deliver exceptional service to clients.

Overview

3
3
years of professional experience

Work History

B2B Customer Service Representative - Logistics

Omega Logistics LLC
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Laws -

Universidad The Congreso
Mendoza, Argentina

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

B2B Customer Service Representative - Logistics

Omega Logistics LLC
02.2022 - Current

Bachelor of Laws -

Universidad The Congreso
Flavia Montanez