Flavia Schoffner
Phoenix,Arizona
Summary
Experienced legal nurse consultant with expertise in medical malpractice and personal injury cases. Strong ability to provide real-time advice on complex medical cases and conduct chart reviews focused on standard of care and physician documentation.
Overview
33
33
years of professional experience
1
1
Certification
Work History
LEGAL NURSE CONSULTANT
FSE Medical Legal Services
01.1998 - Current
- Reviewed medical malpractice cases for merit.
- Analyzed issues pertinent to damages and liability.
- Identified legal issues, potential defendants and appropriate standards of care.
- Researched relevant medical literature.
- Defined applicable standards of care and pinpoint deviations from these standards.
- Compiled narrative summaries and analysis of medical events.
- Constructed time line chronologies.
- Assisted attorneys in preparing depositions.
- Reviewed, analyzed, summarized and evaluated depositions and interrogatories.
- Assisted in case planning and organized medical records.
- Interviewed clients and expert witnesses.
- Located qualified expert witnesses.
- Educated clients regarding medical/legal issues.
- Developed compendiums.
- Contributed to and supported the development of an effective defense of medical malpractice claims by identifying and refuting false allegations against healthcare professionals.
- Achieved successful case outcomes by reviewing medical records, and identifying deviations from standards of care.
Field Nurse Case Manager
Spectrum Healthcare- Department Of Labor
02.2021 - Current
- Enhanced patient recovery rates by implementing individualized care plans and coordinating with healthcare team members.
- Served as patient advocate, empowering individuals to make informed decisions about their healthcare and supporting them throughout their treatment journey.
- Streamlined communication between patients, families, and medical professionals for improved care coordination.
- Improved patient satisfaction by providing compassionate nursing support and addressing concerns promptly.
- Served as liaison between insurance companies and healthcare providers, advocating for necessary treatments and authorizations on behalf of patients.
- Increased efficiency of case management processes by maintaining accurate documentation and timely reporting of patient data.
- Developed professional relationships with local agencies to facilitate referrals and access to additional support services for patients in need.
- Facilitated successful transitions from hospital to home or long-term care settings by coordinating necessary services and resources.
- Conducted thorough assessments to identify patient needs and develop appropriate nursing interventions.
Nurse Case Manager
Genex Health Services
01.2021 - Current
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Enhanced interdisciplinary team communication, ensuring timely and accurate updates on patient progress.
- Educated patients on disease management techniques, empowering them to take control of their health and reduce complications.
- Managed caseloads efficiently, prioritizing high-risk cases while ensuring all patients received appropriate attention and support.
- Applied critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.
- Advocated for patient needs, addressing concerns with healthcare providers and insurance companies to ensure optimal care was received.
- Optimized resource utilization by identifying opportunities for cost containment without compromising care quality.
Catastrophic Nurse Case Manager
FSE Medical-Legal Services - Paradigm Outcomes
08.2008 - 07.2015
- Advocated for patient needs, addressing concerns with healthcare providers and insurance companies to ensure optimal care was received.
- Conducted thorough assessments to identify gaps in care and develop targeted interventions for improvement.
- Served as liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
- Collaborated with multidisciplinary teams to devise evidence-based treatment plans that improved patient satisfaction scores.
- Facilitated smooth transitions between healthcare settings by effectively communicating pertinent information to receiving facilities or home health agencies.
- Managed caseloads efficiently, prioritizing high-risk cases while ensuring all patients received appropriate attention and support.
- Reduced hospital readmissions through vigilant monitoring and prompt intervention for at-risk patients.
- Applied critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.
- Educated patients on disease management techniques, empowering them to take control of their health and reduce complications.
- Developed strong relationships with patients, families, and healthcare providers, fostering trust and open communication resulting in improved satisfaction scores.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
STAFF NURSE
Illinois Masonic Hospital - Emergency | Trauma
08.1991 - 05.1995
- Promoted patient safety through diligent assessment for any potential risks or complications during their time in the emergency department.
- Facilitated smooth transitions between different levels of care by coordinating with other departments such as intensive care units or surgical units when necessary.
- Streamlined department workflows by participating in process improvement initiatives aimed at reducing wait times and enhancing overall efficiency.
- Administered medications safely according to physician orders, monitoring patients for adverse reactions or potential interactions.
- Participated actively in code situations where rapid response and teamwork led to successful patient outcomes.
- Contributed to ongoing quality improvement initiatives through participation in departmental meetings, committees, and staff training sessions.
- Provided education to patients and families on discharge instructions, medications, and follow-up care, ensuring a clear understanding of post-ED treatment plans.
- Provided efficient triage services to prioritize the needs of critically ill patients, ensuring timely access to appropriate care.
- Delivered compassionate care to patients and families during times of crisis, providing emotional support and clear communication on treatment plans.
Education
MASTERS OF SCIENCE - Health Law and Public Policy
DePaul University
Chicago, IL1998
BACHELOR OF SCIENCE - Nursing and Psychology
Elmhurst College
Elmhurst, IL1983
Skills
- WordPerfect, Microsoft Word Suite, Excel, Lexis, Westlaw,
- PowerPoint, Lotus, Client Profiles, and many other computer programs
- Case Management
- Legal Research
- Nursing Consultation
- Creative Problem Solving
- Attention to Detail
- Critical Thinking
- Decision-Making
- Strong Clinical Judgment
Certification
Registered Nurse in the State of Arizona, License number [RN090015]
Registered Nurse in the State of Georgia, License number [RN163745]
Registered Nurse in the State of Illinois, License number [041268593]
PROFESSIONAL CERTIFICATIONS
- CCM
- LNC
- SANE A/P
Additional Information
- PROFESSIONAL MEMBERSHIPS: AALNC - American Association of Legal Nurse Consultants, CMSA- Case Management Society of America, IAFN - International Association of Forensic Nurses, AKA - Alpha Kappa Alpha Sorority Inc.
Timeline
Field Nurse Case Manager
Spectrum Healthcare- Department Of Labor
02.2021 - Current
Nurse Case Manager
Genex Health Services
01.2021 - Current
Catastrophic Nurse Case Manager
FSE Medical-Legal Services - Paradigm Outcomes
08.2008 - 07.2015
LEGAL NURSE CONSULTANT
FSE Medical Legal Services
01.1998 - Current
STAFF NURSE
Illinois Masonic Hospital - Emergency | Trauma
08.1991 - 05.1995
MASTERS OF SCIENCE - Health Law and Public Policy
DePaul University
BACHELOR OF SCIENCE - Nursing and Psychology
Elmhurst College
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