Flavia Vasquez
Miami,FL
Overview
9
9
years of professional experience
Work History
Project Assistant
T & s roofing
05.2024 - Current
- Developed processes and procedures to ensure efficient workflow of projects.
- Acted as point of contact between the Project Manager and other departments, teams within the organization regarding assigned tasks, projects.
- Provided administrative support to the project team including scheduling meetings and ordered supplies.
- Assisted with coordination of daily activities for projects.
- Responded promptly and professionally to customer emails and inquiries, ensuring excellent customer service.
- Managed QuickBooks tasks including creating purchase orders and processing payments.
- Collected payments through multiple channels: online platforms, phone transactions, wire transfers, and in-person check pickups.
Dispatcher Office Assistant
R & D Electric
07.2022 - 05.2024
- Assisted organizational efforts by filing, entering data and answering phones.
- Handled incoming calls and directed callers to appropriate department or employee.
- Participated in credit and collections activities and sent work orders.
- Monitored office services mailbox
- Dispatched street light routes.
- Sent reports with pictures to the city and daily routes to Miami Dade County for FDOT.
- Created bid package. Called building inspections
Receptionist
Alco Windows and Doors
Miami, FL
06.2016 - 07.2022
- Answered and directed incoming calls using multi-line telephone system.
- Answered calls to help over 250 customers daily.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Delivered administrative support to team members, including making copies, faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments.
- Responded to customer concerns and issues by creating a service ticket.
- Pulled permits at the city, notice of commencements and inspections.
- Determined best offering for each customer by asking proper questions.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
Timeline
Project Assistant
T & s roofing
05.2024 - Current
Dispatcher Office Assistant
R & D Electric
07.2022 - 05.2024
Receptionist
Alco Windows and Doors
06.2016 - 07.2022