Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Flavia Gutierrez

Naperville,IL

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

3
3
years of professional experience

Work History

Human Resources Manager

Xpert Valet Parking
04.2024 - Current
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.

Account Manager

Advance Services, Inc.
04.2023 - 03.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Human Resources Generalist

Xpert Valet Parking
03.2022 - 04.2023
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision-making.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Facilitated criminal background check process for new hires.

Payroll Specialist

Staffing Agency
04.2021 - 03.2022
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.

Education

High School Diploma -

Waubonsie Valley High School
Aurora, IL
05.2021

Skills

  • HR policies and procedures
  • Employee Relations
  • Microsoft Office proficiency
  • Training and mentoring
  • Records Management
  • Payroll Processing
  • Account Management
  • Client Relations
  • Bilingual
  • Employee Onboarding

Languages

Spanish
Native or Bilingual

Timeline

Human Resources Manager

Xpert Valet Parking
04.2024 - Current

Account Manager

Advance Services, Inc.
04.2023 - 03.2024

Human Resources Generalist

Xpert Valet Parking
03.2022 - 04.2023

Payroll Specialist

Staffing Agency
04.2021 - 03.2022

High School Diploma -

Waubonsie Valley High School

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Flavia Gutierrez