Summary
Overview
Work History
Education
Skills
Languages
Timeline
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FLAVIE JODELLE MWAMBO

Austin,TX

Summary

Tracking professional prepared for critical logistics roles. Proven ability to manage tracking systems and ensure accurate shipment details, contributing to smooth operations. Known for excellent collaboration skills and adaptability to dynamic environments. Valued for keen attention to detail and proficiency in data management.

Overview

6
6
years of professional experience

Work History

SHIPMENT TRACKING AGENT

GLOBAL FREIGHTAGE
03.2022 - 10.2024
  • Monitored and tracked shipments to ensure on-time deliveries, updating customers and stakeholders on shipment status to maintain customer satisfaction.
  • Communicated with carriers and logistics providers and monitoring package statuses to assist in resolving delivery issues.
  • Improved tracking accuracy by updating database records regul
  • Provided exceptional customer service by addressing inquiries and provide support to customers by answering queries about shipment statuses resolving concerns promptly.
  • Utilized [bill of lading tracking toll] to streamline tracking processes and improve efficiency.
  • Updated clients on shipment progress to improve communication.
  • Verified shipment details for accurate tracking and reporting.
  • Maintained up-to-date records to improve tracking accuracy and analyzed tracking data to identify trends and improve services.
  • Supported logistics operations by ensuring accurate tracking information.
  • Researched new tracking technologies to recommend updates.
  • Developed customized reports for clients, presenting relevant tracking data in an easily digestible format.
  • Managed multiple simultaneous projects, prioritizing tasks according to urgency and importance while maintaining high-quality work standards.
  • Improved client satisfaction with thorough follow-ups and timely updates on tracked shipments updates daily.
  • Contributed to team meetings to discuss and solve tracking challenges and develop new strategies for tracking accuracy, minimizing errors in data collection.
  • Communicated with truck drivers in transit, arranging for special deliveries and producing shipment receipts for client at destination.
  • Maintained detailed records of shipment activities and prepared reports for management.

Administrative Assistant

NETRAC SARL
03.2019 - 10.2022
  • Answered multi-line phone system, routing calls, dispatching couriers to various staff and attending to visitors.
  • Coordinated meetings, prepared agendas, and recorded minutes, ensuring smooth communication
  • Provided administrative support to executives and team members, managing schedules, correspondence, and reports.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Oversaw office supplies inventory , procurement and coordinated office supply inventory management by proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Bachelor - Management

GOLFE UNIVERSITY INSTITUTE
DOUALA CMR
08-2020

ASSOCIATE DEGREE IN MANAGEMENT - BUSINESS, FINANCE AND MANAGEMENT

GOLFE UNIVERISTY INSTITUTE
DOUALA CMR
08-2019

Skills

  • Shipment tracking and logistics coordination
  • Package handling
  • Data entry and reporting
  • Knowledge of shipment tracking software
  • Attention to detail and multitasking
  • Inventory management
  • Delivery coordination
  • Supply chain support
  • Shipment verification
  • Transportation logistics
  • Customer feedback

Languages

French
Full Professional

Timeline

SHIPMENT TRACKING AGENT

GLOBAL FREIGHTAGE
03.2022 - 10.2024

Administrative Assistant

NETRAC SARL
03.2019 - 10.2022

Bachelor - Management

GOLFE UNIVERSITY INSTITUTE

ASSOCIATE DEGREE IN MANAGEMENT - BUSINESS, FINANCE AND MANAGEMENT

GOLFE UNIVERISTY INSTITUTE

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