Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Flavio Balassiano

Sarasota,FL

Summary

Technology leader with 20+ years of experience driving enterprise-scale IT initiatives and managing mission-critical production systems. Proven ability to bridge business strategy and technology execution, ensuring alignment, efficiency, and measurable business outcomes. Recognized for delivering under pressure while overseeing budgets, resources, and complex project portfolios with a focus on quality, reliability, and customer success. Strong expertise in infrastructure, cloud, and modern delivery practices, serving as an advocate for Agile and DevOps to enable innovation and operational excellence.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Senior Manager, Solutions Architect

AllCloud
01.2022 - Current
  • Lead and manage a highly specialized team of AWS Solutions Architects and Cloud Engineers, responsible for delivering diverse cloud projects on AWS.
  • Drive initiatives such as cloud migrations, application modernizations, SaaS solution design and implementation, and other complex engagements.
  • Leverage the full breadth of AWS services to design and deliver robust, scalable, and innovative cloud architectures tailored to the needs of clients ranging from small businesses to large enterprises.
  • Aligned delivery and pre-sales teams by establishing cross-functional collaboration practices, closing critical gaps between solution design and execution. This initiative significantly improved project quality and enhanced the organization’s ability to secure new deals.

Solutions Architect

InterVision Systems
03.2019 - 01.2022
  • Participation in several projects/customers, from small to large AWS implementations, supporting a vast portfolio of resources and knowledge: Linux and Windows environments, RDS (Oracle, MSSQL, Postgres, MySql, Aurora), Lambda functions, API Gateways, CloudFormation, CloudWatch (alerts and monitoring), IAM, VPC (network architectures), organizations/cross-accounts implementations and many others.
  • Devised tailored cloud architectures leveraging AWS services to address complex client requirements, integrating automation and security best practices to streamline deployments and enhance system reliability.
  • Engineered automated deployment pipelines utilizing AWS CloudFormation and Lambda, significantly reducing manual intervention and promoting consistent infrastructure-as-code practices across client environments.

Infrastructure & Technologies Manager

Amdocs (AT&T Account)
10.2011 - 03.2019
  • Directed a global infrastructure team (onshore, nearshore, and offshore) covering DBAs, performance, and middleware engineers, delivering 24x7 support for mission-critical billing systems.
  • Oversaw production and non-production environments, including performance management, monitoring, deployments, architecture changes, and incident resolution, ensuring SLA compliance and risk mitigation.
  • Led disaster recovery planning (DRP), backup strategies, and execution of real events, maintaining system resilience and high availability.
  • Managed multiple infrastructure transformation projects, including Unix-to-Linux migrations, application and infrastructure upgrades, and large-scale Oracle GoldenGate implementations (multi-source to single target).
  • Served as the primary escalation point for AT&T stakeholders, driving issue resolution, enhancing customer satisfaction, and ensuring delivery excellence.
  • Provided resource planning, talent management, and people care, fostering a high-performing global team culture.
  • Acted as an internal SAFe 4.5 trainer, enabling cross-functional teams (infra, DBAs, developers, testers, managers) to adopt Agile/DevOps practices as part of the company-wide transformation.

Infrastructure, DBA & Performance Manager

Amdocs
05.2004 - 10.2011
  • Managed a global infrastructure team of ~10 professionals (DBAs, middleware engineers, and consultants) across Israel and India, supporting critical enterprise applications for employees worldwide.
  • Led infrastructure initiatives for the Oracle ERP Applications program, implementing and maintaining HR, Finance, OLM, CWB, OAB, and Self-Service modules, including Single Sign-On integration.
  • Directed multiple ERP upgrade projects, ensuring seamless implementation, performance optimization, and business continuity.
  • Oversaw the implementation of enterprise technology initiatives, including:
  • CRM projects from design and architecture to post-rollout support.
  • Data warehouse project leveraging Oracle DB, Informatica (ETL), and IBM Cognos (front-end).
  • SOX compliance controls for infrastructure, successfully passing external audit assessments.
  • Designed and executed the company’s Disaster Recovery Plan (DRP), ensuring resilience and continuity for mission-critical applications.
  • Contributed to international customer performance projects with major telecom operators, including TIM Brazil (2007), Telstra Australia (2010), and Claro Brazil (2011).

Technology Consultant

Unitask
09.2003 - 05.2004
  • Delivered multiple Oracle ERP Applications implementations and upgrades for clients including Metalink Broadband, Marvell Semiconductors, Plasan, Egged, ADT, and Ruppin College.
  • Successfully executed a full ERP upgrade from 10.7/DB 7.3 to 11.5.9/DB 9i, ensuring stability and business continuity.
  • Led a complete end-to-end ERP implementation within a compressed 4-month timeframe, meeting aggressive delivery goals.
  • Served as an Oracle Instructor (ERP Manager course) in partnership with Oracle Israel, training professionals on ERP implementation and management best practices.

ERP Oracle Applications Infrastructure Lead

NetcomGroup
03.2001 - 09.2003
  • Held full responsibility for ERP Oracle Applications infrastructure, including end-user support, system availability, and development coordination.
  • Designed and implemented automatic health check procedures to proactively prevent downtime and improve system reliability.
  • Led the mapping and documentation of system customizations, ensuring maintainability and compliance.
  • Developed and executed the organization’s Disaster Recovery policies, strengthening business continuity.
  • Built a profitability reporting solution leveraging ERP data and Oracle Discoverer, enhancing financial visibility and decision-making.

Developer, System Analyst and DBA Trainee

Lorentzen Group
09.1989 - 08.2000
  • Coordinated multiple software development projects across both single-user and multi-user systems, ensuring timely and reliable delivery.
  • Oversaw the IT operations of two Lorentzen Group companies (São Paulo and Santos), managing infrastructure, applications, and user support.
  • Conducted analysis, design, and development of business applications using Clipper, Microsoft Access, and Delphi, improving operational efficiency.
  • Led the Y2K (Millennium Bug) remediation program across all Lorentzen Group companies, ensuring full compliance and uninterrupted business continuity.

Education

MBA - Business Administration And Management

University Heriot-Watt
Israel
01.2010

Bachelor of Information Technology - Information Technology

Universidade Do Estado Do Rio De Janeiro
Brazil
01.1998

Skills

  • Leadership & Methodologies
  • Management & Team Leadership Risk Management DevOps & Agile Practices SAFe 4 Certified
  • Cloud & Infrastructure
  • AWS Cloud Expertise (4x AWS Certified) Infrastructure & Middleware Migration Projects Troubleshooting & Performance Optimization
  • Databases & ERP
  • Database Administration & Optimization End-to-End ERP Implementations Data Integration & Middleware Solutions
  • Languages
  • English Portuguese Hebrew

Websites

Certification

  • AWS Security Specialty – Certification – 2023
  • AWS Database Specialty – Certification – 2022
  • AWS Solutions Architect – Professional – Certification – 2022 / 2025
  • AWS Solutions Architect – Associate – Certification – 2019
  • SAFe 4 Agilist (SA) – Certification - 2019
  • SAFe 4 Practitioner (SP) – Certification - 2018

Languages

English
Native or Bilingual
Hebrew
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Senior Manager, Solutions Architect

AllCloud
01.2022 - Current

Solutions Architect

InterVision Systems
03.2019 - 01.2022

Infrastructure & Technologies Manager

Amdocs (AT&T Account)
10.2011 - 03.2019

Infrastructure, DBA & Performance Manager

Amdocs
05.2004 - 10.2011

Technology Consultant

Unitask
09.2003 - 05.2004

ERP Oracle Applications Infrastructure Lead

NetcomGroup
03.2001 - 09.2003

Developer, System Analyst and DBA Trainee

Lorentzen Group
09.1989 - 08.2000

MBA - Business Administration And Management

University Heriot-Watt

Bachelor of Information Technology - Information Technology

Universidade Do Estado Do Rio De Janeiro

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