Flavio Cimaglio
New York City,United States
Summary
Customer service specialist with 10+ years of experience providing excellent customer service. A good communicator and problem-solver who is self-motivated to ensure customer satisfaction. Experienced in handling challenging situations and resolving customer issues efficiently. Dedicated to delivering exceptional service and building strong customer relationships. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
16
16
years of professional experience
Work History
Salesman
La Primitive
01.2021 - 10.2023
- Trained new employees in customer service techniques
- Organized and displayed accessories and jewelry
- Managed cashier and stock inventory
- Provided high-quality assistance to customers at La Primitive.
- Developed tailored sales strategies for diverse clients, effectively addressing their unique needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Bar and Kitchen
Acoustik Lounge
07.2020 - 01.2021
- Set up bar and kitchen for daily operations
- Assisted in event planning and coordination
- Performed bar back and bartending duties
- Managed food preparation and stock inventory
- Possess New York Food Handling certificate.
Salesman
Sojara Vintage New York
01.2019 - 03.2020
- Developed tailored sales strategies for diverse clients, effectively addressing their unique needs.
- Achieved or exceeded company-defined sales quotas.
- Recorded accurate and efficient records in customer database.
- Drove team revenue totals by bringing in top sales numbers.
- Developed and implemented sales strategies to increase profits.
General Manager
Miam Miam Restaurant
08.2015 - 02.2018
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Formulated policies and procedures to streamline operations.
Handmade Crafts Artist
AVA Studio
01.2010 - 01.2015
- Developed a loyal client base through exceptional craftsmanship and attention to detail in each handmade piece.
- Enhanced customer satisfaction by creating high-quality, unique handmade crafts tailored to individual preferences.
- Implemented sustainable practices within the studio environment such as recycling leftover material scraps or using eco-friendly supplies whenever possible.
- Participated in local craft fairs and events, effectively promoting handmade products to new audiences.
- Increased sales revenue by consistently producing and showcasing innovative and appealing craft designs.
Assistant Barista
Kula Cafe
02.2008 - 09.2008
- Supported baristas with the preparation of specialty coffee drinks, contributing to increased daily sales.
- Developed strong product knowledge to provide accurate information and recommendations to customers.
- Helped maintain a safe work environment by following health codes and regulations throughout daily operations.
- Provided exceptional customer service by addressing concerns, answering questions, and engaging in friendly conversation with patrons.
- Aided baristas during busy shifts, expediting drink orders seamlessly for improved customer experience.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor of Arts - Political Science
UNIRIO
Rio De Janeiro, Brazil01.2018
Skills
- Process Improvement
- Negotiation Tactics
- Product and Service Sales
- Customer Relationship Building
- Interpersonal communication skills
- Performance Improvement
Hobbies and Interests
I love arts and crafts, music and culinary. I also have a special relation to fashion, politics and travelling. Sports and outdoor activities are also part of my life.
Timeline
Salesman
La Primitive
01.2021 - 10.2023
Bar and Kitchen
Acoustik Lounge
07.2020 - 01.2021
Salesman
Sojara Vintage New York
01.2019 - 03.2020
General Manager
Miam Miam Restaurant
08.2015 - 02.2018
Handmade Crafts Artist
AVA Studio
01.2010 - 01.2015
Assistant Barista
Kula Cafe
02.2008 - 09.2008
Bachelor of Arts - Political Science
UNIRIO
Similar Profiles
Dawn PattersonDawn Patterson
HR Generalist at Primitive CompanyHR Generalist at Primitive Company
BRITTANY T. LEWISBRITTANY T. LEWIS
Copwriter at PrimitiveCopwriter at Primitive
Catherina RichardCatherina Richard
Production Manager at Primitive CompanyProduction Manager at Primitive Company
Tyler InnesTyler Innes
Business Development Manager at ABM IndustriesBusiness Development Manager at ABM Industries
Pooja MangePooja Mange
Volunteer at Kharghar Medicity HospitalVolunteer at Kharghar Medicity Hospital