Flavio Lima

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Prioritized and organized tasks to efficiently accomplish service goals

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Developed and implemented effective strategies to expand customer base and increase sales.
• Supervised sales teams by providing guidance on how to effectively close deals.
• Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
• Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
• Collaborated with other managers across the organization to develop strategies that support overall company objectives.
• Investigated customer complaints related to product and service quality or delivery issues.
• Conducted regular audits of employee performance and provided feedback on areas of improvement.

• Greeted customers and provided customer service.
• Assisted customers with selecting a rental car based on their needs.
• Verified customer driver's license, credit card information, and insurance coverage prior to renting vehicle.

• Researched and compiled comprehensive information about different tourist destinations.
• Organized and planned itineraries for clients based on their interests and budget.
• Developed strong relationships with tour operators, hotels, resorts, airlines and other travel industry partners.
• Assisted customers with booking flights, accommodation, car hire, insurance and other related services.

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.

• Assisted tourists with making travel arrangements and reservations.
• Organized tour packages including transportation, accommodation, and activities.
• Coordinated logistics for group tours such as transportation, meals, and accommodations.
• Conducted research on new tourism opportunities to increase business potential.
• Collaborated with vendors to ensure smooth operations.

• Assisted tourists with making travel arrangements and reservations.
• Organized tour packages including transportation, accommodation, and activities.
• Provided customers with information about local attractions, events, and other points of interest.
• Developed itineraries for guided tours in accordance with customer requirements.
• Coordinated logistics for group tours such as transportation, meals, and accommodations.