Rosa Bravo Martinez
Sacramento,CA
Summary
Dynamic Janitorial Lead Supervisor at ABM Industries with proven expertise in cleaning and sanitation standards. Successfully enhanced customer satisfaction through effective team leadership and strategic planning. Skilled in chemical handling and conflict resolution, I consistently maintained a safe and organized environment while achieving departmental goals.
Overview
15
15
years of professional experience
Work History
Janitorial Lead Supervisor
ABM Industries
03.2020 - 09.2024
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
House Keeper
Hilton Hotel & Resorts
01.2010 - 02.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Skills
- Cleaning expertise
- Chemical handling
- Sanitation standards
- Team leadership
- Staff management
- Documentation and reporting
Accomplishments
- Achieved Award through effectively helping with time management.
- Resolved product issue through consumer testing.
- Supervised team of 20+ staff members.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Janitorial Lead Supervisor
ABM Industries
03.2020 - 09.2024
House Keeper
Hilton Hotel & Resorts
01.2010 - 02.2019
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