Flavio Cesar Delgado
Dallas,TX
Summary
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
City of Dallas
12.2024 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction w by promptly addressing and resolving complex inquiries and complaints.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Mentored junior team members, contributing to their professional development and overall team success.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Escalated issues to proper supervisors when standard processes were not effective.
- Assisted in creating departmental policies, protocols, and guidelines that improved overall effectiveness of the customer service team.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Site Manager
Rockwall Site Living Earth
03.2021 - 12.2024
- Monitored, coached, and supervised team of 2 employees in 5 years. Here, I worked with the customers to provide information on landscape material, answered questions on nearby sites, and kept inventory of the material for sale. I managed time entries for both employees, provided feedback on better practices, and conducted safety meetings every quarter. I was also tasked with taking phone calls, setting up deliveries, and using the forklift or front-end loader to load in material into customer's cars.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
Customer Service Representative
Living Earth
01.2020 - 03.2021
- As a customer service representative I worked on sales, answered phones, provided information on landscaping materials, and worked with the team to have high sales numbers for the location within my first year. I also ensured that every customer left the office with a smile.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintenance
Yes Communities
01.2020 - 03.2021
- Worked maintenance, managing over 300 units within 2 mobile home parks. Including monthly inspections and completing work orders for the units, and monitoring trash pick-ups.
- Improved maintenance schedules, adopting predictive maintenance techniques to anticipate and prevent failures.
- Collaborated with maintenance teams on preventive maintenance programs aimed at extending the lifespan of critical equipment components.
- Monitored daily operations for efficiency and maintenance issues.
- Maintained equipment by completing preventive maintenance requirements.
- Developed preventive maintenance schedule, reducing unexpected equipment failures and maintenance costs.
- Enhanced team productivity, supervising and scheduling maintenance staff assignments.
Temporary Employee
Staff Sense
06.2019 - 01.2020
- Worked in various locations, including on an assembly line working on off-road utility vehicles before shipping them out. I was then transferred to Living Earth where I was hired permanently.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Mesquite High School
Mesquite, TX01.2014
Skills
- Project Management
- Microsoft Office
- Inventory Specialist
- Sage 100 Programming
- Citrix Programming
- Cash Reconciliation
- Bilingual
- Team Player
- Paid Acquisition
- E-mail Marketing
- Financial Reporting
- Flexibility
- Active Listening
- Complaint resolution
- Customer support
- Quality assurance
- Payment processing
- Database management
- Staff training
- Account management
- Escalation management
- Policy improvement
- Membership renewals
- Calm under pressure
- Relationship building
- Computer skills
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Senior Customer Service Representative
City of Dallas
12.2024 - Current
Site Manager
Rockwall Site Living Earth
03.2021 - 12.2024
Customer Service Representative
Living Earth
01.2020 - 03.2021
Maintenance
Yes Communities
01.2020 - 03.2021
Temporary Employee
Staff Sense
06.2019 - 01.2020
High School Diploma -
Mesquite High School
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