Flavour Lewis
Houston,TX
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Also, Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
U.S motors
Baltimore, MD
04.2021 - 05.2024
- Monitored visitor access control systems including issuing identification badges when necessary.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Updated customer information in databases regularly to ensure accuracy of records.
Recruiter
American Red Cross Blood Donation Center
Baltimore, MD
12.2018 - 05.2021
- Referred suitable candidates to relevant departments for additional assessment.
- Advised management on staffing needs and strategies for improving diversity initiatives.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Collaborated with hiring managers to understand position requirements.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Ensured compliance with federal, state, and local employment laws and regulations.
- Coordinated background checks on successful candidates prior to offer acceptance.
Customer Service Representative
Amazon
Baltimore, MD
01.2015 - 11.2018
- Initiate Customer build-outs
- Access and Review Customer websites/ dispute resolution when required
- Communicate technical issues appropriately both with technical specialists and with customers
- Address general product related inquiries regarding features, availability and pricing
- Utilize company software with skill and proficiency
- Regularly attend, participate in and support training and staff meetings in Customer Care
- Provide support for the company's website
- Act as the main point of contact for assigned Key Accounts and other designated customers
- Respond to customers on the phone and by email
- Review, chase and update Customer estimates, Supplier orders, reservation and other areas of outstanding information
Education
High School Diploma -
Paul Laurence Dunbar High School
Baltimore, MD05-2013
Skills
- Departmental support
- Project Management
- Appointment confirmation
- Inventory Control
- Customer Service
- File Organization
- File Management
- Meeting Scheduling
- Appointment Scheduling
- Skilled in software
References
References available upon request.
Timeline
Front Desk Receptionist
U.S motors
04.2021 - 05.2024
Recruiter
American Red Cross Blood Donation Center
12.2018 - 05.2021
Customer Service Representative
Amazon
01.2015 - 11.2018
High School Diploma -
Paul Laurence Dunbar High School
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