Amber Bowens
Orlando
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Claims Representative
Cigna Group
10.2023 - Current
- Ensure customers medical claims are processed accurately and effectively
- Review claims submissions from healthcare professionals, and customers
- Assist clients with reimbursement of services provided.
Nail Technician
Self Employed Web
01.2020 - Current
- Built repeat client base to increase profits and stabilize cash flow
- Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands
- Cleaned and sanitized tools and work environment
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors
- Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
Summer Youth Consultant
CareerSource Central Florida
12.2022 - 10.2023
- Corresponds with internal and external sources to obtain and verify contact information and/or other pertinent Summer Youth Program stakeholder data across other CareerSource Central Florida Staff
- While maintaining customer service and career-pathway objectives as the highest priorities, demonstrates extraordinary attention to detail and compliance with case management documentation and data entry
- Support Recruitment of previous employer participants of summer youth program experience track
- Establishes and maintains collaborative relationships with the business service team and is aware of full rage of available CareerSource Central Florida business products and regional industry needs in order to provided career pathway opportunities to customers
- Verifies and logs the receipts of participants and employers data and obtains any data that is missing CareerSource Central Florida.
Patient Care Coordinator
Alliance Rx Walgreens Prime Specialty Pharmacy
10.2019 - 03.2020
- Processed patient intake information and updated medical records prior to treatment
- Communicated with patients to ensure quality of care and develop care plans
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction
- Troubleshot and resolved complex customer service issues to enhance patient and family experience
- Established strong work network by building professional relationships with physicians and fellow employees
- Verified patients' insurance and payment methods during admissions or check-in processes.
Guest Service Representative
Orlando Health
01.2014 - 03.2018
- Welcomed large volume of guests and improved overall customer service
- Greeted and assisted guests with variety of inquiries, promoting service standards
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Handled payment processing and provided customers with receipts and proper bills and change
- Organized and cleaned lobby and reception areas, fostering strong visual presentation
- Identified issues and established facts to produce practical decisions and solutions for guests
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
Education
Nail Technician Certification -
Hollywood Academy
Orlando, FL10.2020
Associate in Medical Assisting -
America College For Medical Careers
Orlando, FL05.2016
High School Diploma -
Freedom High School
Orlando, FL05.2013
Skills
- Problem-Solving
- Job Search Instruction
- Student Ability Evaluation
- Self-Help Education
- Critical Thinking
- Attention to Detail
- Cash Handling
- Organization
- Team Player
Timeline
Claims Representative
Cigna Group
10.2023 - Current
Summer Youth Consultant
CareerSource Central Florida
12.2022 - 10.2023
Nail Technician
Self Employed Web
01.2020 - Current
Patient Care Coordinator
Alliance Rx Walgreens Prime Specialty Pharmacy
10.2019 - 03.2020
Guest Service Representative
Orlando Health
01.2014 - 03.2018
Nail Technician Certification -
Hollywood Academy
Associate in Medical Assisting -
America College For Medical Careers
High School Diploma -
Freedom High School