Hi, I’m
Chelle Fleming
Grand Rapids,MI
Summary
I have an array of experiences where I have been able to develop such innate skills like having attention to detail, learning quickly, deciding intuitively, and seeking knowledge. I have been able to showcase my managerial tendencies in a few positions where I have developed a passion for running the office, creating training material, maintaining Point of Sale Programs, and training upper management to be efficient and coordinated.
Overview
18
years of professional experience
Work History
Landon Paints
Office Manager
04.2021 - Current
Job overview
- Oversaw 15 members including staff and owners.
- Maintained inventory activities by ordering, cycling, stocking and receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Mallory Paint Store
Assistant Manager
06.2014 - 10.2020
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations for 20 employees.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service by responding to customers with friendly and knowledgeable service.
- Strengthened merchandising to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies.
- Maintained professional demeanor by staying calm when addressing dissatisfied customers.
Durham School Services
Routed Driver
08.2013 - 02.2016
Job overview
- Observed all relevant traffic laws and safety regulations.
- Utilized navigational tools and planning.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered children on time and in excellent condition to class or after school related activities and sports.
- Volunteered for subcontracted driving positions through Durham for general community rentals.
Dollar Tree
Freight Manager
01.2013 - 01.2015
Job overview
- Trained new staff for rapid onboarding.
- Oversaw warehouse staff of 12 and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Toured and fixed multiple locations in territory.
- Trained Staff at each location to continue following implemented procedures.
Gateway Gallery
General Carpentry
01.2012 - 01.2013
Job overview
- Coordinated movement of materials and equipment to job sites, verifying supply readiness prior to project start.
- Kept accurate records of materials used, employee timesheets, client issues and accident reports.
Song Of The Morning Yoga Retreat
Head of Housekeeping Services
04.2012 - 09.2012
Job overview
- Trained and mentored all new seasonal personnel to maximize quality of service and performance.
- Implemented practical procedures to adhere to health and safety regulations within department budget.
- Cross-trained in multiple departments.
- Housekeeping, redecorating, and turnover for each unit during retreats and for long-term guests.
Gusto Gelato Espresso Bar
Manager
01.2010 - 01.2011
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and implemented strategies to achieve goals and stay competitive.
Kroger
Nutrition Department Manager
01.2008 - 01.2011
Job overview
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department procedures and standards.
- Cross-Trained multiple departments.
Biggby Coffee
PERC Leader
01.2006 - 01.2010
Job overview
- Oversaw day-to-day activities of 7 employees in a coffee shop establishment, fostering inspiring atmosphere to optimize employee experiences.
- Attended industry events to represent organization and build professional network.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
- Trained and directed shifts at multiple locations.
Education
Lansing Community CollegeLansing, MI
Business And Management
06.2009
HomeschoolLansing, MI
High School Diploma
2007
Skills
- Administration and Operations
- Accounts Payable and Receivable
- Excellent Multitasking Abilities
- Organizational Skills
- Report Preparation
- Vendor Liaising
- Billing and Invoicing
- GL Reconciliation
- Policy Implementation
- Evaluate Performance
- Coaching and Training
- Development of Procedures
- Receiving
- Merchandising
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Landon Paints
04.2021 - Current
Assistant Manager
Mallory Paint Store
06.2014 - 10.2020
Routed Driver
Durham School Services
08.2013 - 02.2016
Freight Manager
Dollar Tree
01.2013 - 01.2015
Head of Housekeeping Services
Song Of The Morning Yoga Retreat
04.2012 - 09.2012
General Carpentry
Gateway Gallery
01.2012 - 01.2013
Manager
Gusto Gelato Espresso Bar
01.2010 - 01.2011
Nutrition Department Manager
Kroger
01.2008 - 01.2011
PERC Leader
Biggby Coffee
01.2006 - 01.2010
Lansing Community College
Business And Management
Homeschool
High School Diploma
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