Summary
Overview
Work History
Education
Skills
Timeline
Generic

Flerida Vives

The Bronx

Summary

Accomplished my job as a sales vendor working over 7 years with background achieving demanding sales and customer satisfaction targets. Proficient in advertising guidelines and effective sales approaches. Well-versed in giving customers brand and market-specific advertising to attract target customers. Hardworking Commercial Cleaner with 10 years of experience maintaining sanitary environment in commercial workplaces. Well-versed in sweeping and mopping floors, cleaning glass and maintaining restrooms. Attentive to detail in achieving clean, professional atmosphere.

Overview

8
8
years of professional experience

Work History

Sales Vendor

Macy's Herald Square
11.2020 - Current
  • Sell perfumes
  • Sell clothes
  • Collaborated with other departments to complete sales transactions
  • Processed sales transactions using point-of-sale cash register
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits
  • Reset store displays for special events and seasonal merchandise changes
  • Listened to customer needs to identify and recommend best products and services
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Cleaning Staff Member

Muffetta Enterprises
06.2018 - 09.2020
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas
  • Collected trash from floors within hallways, bathrooms and work areas
  • Responded to emergency cleaning requests to meet client expectations
  • Took rugs and mats outside to remove dust and dirt
  • Transported trash and hazardous waste to appropriate disposal area
  • Performed daily dusting, leather and wood surface polishing and wall washing
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries
  • Checked inventory for required supplies and made lists for needed cleaning products
  • Used digital timekeeping system to document hours worked each day
  • Kept business entrances clean, tidy and professional in appearance
  • Washed exterior and interior windows and trim, using ladders to access elevated windows.

Manager

Crystal Clean Laundry
11.2015 - 06.2018
  • Trained employees on additional job positions to maintain coverage of roles
  • Assigned tasks to associates to fit skill levels and maximize team performance
  • Recruited and hired qualified candidates to fill open positions
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Enforced customer service standards and resolved customer problems to uphold quality service
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely
  • Led team meetings and one-on-one coaching sessions to continuously improve performance
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls
  • Created training modules and documentation to train staff
  • Monitored staff performance and addressed issues
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Education

High School Diploma -

Colegio Adventista Juan Pablo Duarte

Skills

  • Merchandising Proficiency
  • Customer Seating
  • Food Safety and Sanitation
  • Stock Management
  • Opening and Closing Procedures
  • Processing Payments
  • Team Member Motivation
  • Active Listening
  • Flexible Schedule
  • Organizational Skills
  • Planning & Organizing
  • Friendly, Positive Attitude
  • Relationship Building
  • Problem Resolution
  • Good Work Ethic
  • People Skills
  • Reliable & Trustworthy
  • Supervision & Leadership
  • Team Management
  • Team Building

Timeline

Sales Vendor

Macy's Herald Square
11.2020 - Current

Cleaning Staff Member

Muffetta Enterprises
06.2018 - 09.2020

Manager

Crystal Clean Laundry
11.2015 - 06.2018

High School Diploma -

Colegio Adventista Juan Pablo Duarte

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Flerida Vives