Fletcher Bolton
Austin,TX
Summary
Proactive employee with a proven track record, enhancing service speed through meticulous attention to detail and superior multitasking in fast-paced environments. Excelled in behavioral problem solving with multiple animal care facilities, boosting client satisfaction through effective communication and positive reinforcement techniques. Demonstrates exceptional progress documentation and empathy, ensuring high-quality customer and pet care.
Overview
5
5
years of professional experience
Work History
Barback
The Brass Tap
2022.07 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Dog Daycare Attendant
Action Pack Dog Center
2022.05 - 2022.08
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Maintained detailed records on each dog's behavior, health, and progress to provide insightful updates for pet owners.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
Dog Trainer
Hearts and Paws
2021.08 - 2022.05
- Evaluated dogs' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Maintained detailed records of each dog''s progress throughout the duration of training programs, enabling data-driven adjustments when needed.
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Monitored animal health, attention and behavior during training sessions.
- Observed animals closely to understand individual needs and behaviors.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
- Educated pet owners on proper handling techniques, canine body language, and effective communication methods to strengthen the bond between owner and pet.
Customer Service Representative
Petco
2019.02 - 2021.07
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Science - Psychology
Austin Community College
Austin, TXSkills
- Fast-Paced Environment
- Attention to Detail
- Private, obedience, and group training sessions via positive reinforcement
- Progress Documentation
- Animal Body Language
- Equipment Disinfection
- Information Collection and Recording
- Supply Unloading and Storage
- Behavioral Problem Solving
- Effective Communication
Timeline
Barback
The Brass Tap
2022.07 - Current
Dog Daycare Attendant
Action Pack Dog Center
2022.05 - 2022.08
Dog Trainer
Hearts and Paws
2021.08 - 2022.05
Customer Service Representative
Petco
2019.02 - 2021.07
Bachelor of Science - Psychology
Austin Community College
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