Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Fletcher Boykin

Lawrenceville,GA

Summary

Experienced and self-motivated Account Manager with a background in overseeing new account developments and meeting departmental goals. Proven track record collaborating with sales teams to increase revenue and retain customers through providing optimal customer service focusing on client success.

Overview

17
17
years of professional experience

Work History

ACCOUNT ENROLLMENT SPECIALIST

PRIORITY TECHNOLOGY HOLDINGS
01.2021 - Current
  • Oversee various sales channels to achieve results and standardize payment solutions for over 60 clients daily
  • Standardize payment methods for clients while managing approximately $1-8 million dollars in invoices to their suppliers
  • Effectively build strong rapport and maintain ongoing relationships with suppliers and clients by analyzing their accounts and offering solutions to minimize their monthly expenditures in fees due to the type of payment service they currently use
  • Source and coordinate internal resources necessary to facilitate each sale and execute account setup for clients
  • Make initial contact with suppliers on behalf of various clients to identify the ability to accept virtual payment services.

SR. CUSTOMER CARE SPECIALIST

ASSURANT, INC
01.2018 - 01.2021
  • Appointed as an acting member of leadership, handling escalations and being the point of contact for peers for mentorship
  • Maintain daily direct and indirect client relation operations by acting as the first point of contact for homeowners who have experienced property loss and have initiated the property claim process through their insurer
  • Educate homeowners (customers) on company procedures, required documentation, request property inspections, analyze inspection reports, and direct customers appropriately based on their needs during the process.

ACCOUNT ESCALATIONS LEAD

INKTELL
01.2014 - 01.2018
  • Followed escalation and compliance procedures to ensure that customer concerns were recorded and addressed efficiently
  • Led process improvement initiatives to enhance the customer experience
  • Provided feedback to customer service agents regarding their escalated calls
  • Collaborated with leadership to resolve customer concerns to promote client retention.

Consultative Sales Lead

Sears Roebuck
Sunrise, FL
08.2006 - 02.2014
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Computed purchases and received and processed cash or credit payment.
  • Attended weekly sales meetings and provided constructive feedback on ways to improve processes.
  • Greeted customers to determine wants or needs.
  • Analyzed customer needs, recommending suitable solutions based on their requirements.
  • Completed purchases by processing credit and debit cards, cash and personal checks.
  • Engaged customers through active listening and probing questions to identify needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Monitored customer order process and addressed customer issues.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.

Education

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -

UNIVERSITY OF PHOENIX
03-2026

Skills

  • Account Management
  • Client Onboarding/B2B Sales
  • Negotiation and Critical Thinking
  • Relationship Management
  • CRM Software
  • Salesforce and Google Suite
  • Billing Support
  • Interpersonal Relations
  • Customer Service Background
  • Sales Experience
  • Telephone and Email Skills
  • Cross-Functional Teamwork

Accomplishments

Awarded employee of the month for the Loss Draft Department twice with Assurant

Received Best of Blue recognition award with Sears and Roebuck for one calender year as a result of top sales in the district.

Appointed to active member of leadership to handle escalations for the Loss Draft Department.

Recognized as top performer on the Supplier Enablement Team as a result of the volume of dollars enrolled in the virtual card program.

References

References available upon request.

Timeline

ACCOUNT ENROLLMENT SPECIALIST

PRIORITY TECHNOLOGY HOLDINGS
01.2021 - Current

SR. CUSTOMER CARE SPECIALIST

ASSURANT, INC
01.2018 - 01.2021

ACCOUNT ESCALATIONS LEAD

INKTELL
01.2014 - 01.2018

Consultative Sales Lead

Sears Roebuck
08.2006 - 02.2014

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -

UNIVERSITY OF PHOENIX

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