Fletcher Curry

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Trained and motivated employees to perform daily business functions.
• Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.

Supervised 24 call center representative.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Collected, arranged, and input information into database system.