Fleur Brenner
North Hollywood,CA
Summary
Proven leader in the hospitality and sales industry, adept at relationship building and territory sales, with a track record of boosting revenue by 15% at Monsieur Marcel Group. Skillfully blends product and service knowledge with exceptional client engagement to drive account development and customer retention. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
21
21
years of professional experience
Work History
Sales Representative
Golden State Wine Company
Los Angeles, California
12.2021 - Current
- Increased accounts yearly.
- Developed key customer relationships to increase sales.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Maintained accurate records of all sales and prospecting activities.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Organized private collectors' dinners with visiting winemakers to grow our customer base.
Manager
Monsieur Marcel Group
Los Angeles, CA
10.2020 - 06.2021
- Acknowledged for remarkable contributions and key strengths; hired by private investors to restructure systems for two restaurants, a grocery store, and seafood store.
- Spearheaded end-to-end management of new purchasing and financial systems.
- Hired and trained new staff to maximize productivity and work efficiencies.
- Developed, coordinated, and enforced systems, policies, procedures, and productivity standards.
- Documented operational tasks and reported to upper-level management.
- Boosted revenue by 15% through the implementation of highly effective and value-based selling attributes.
Chief Caterer & Event Planner
Palikao
Los Angeles, CA
01.2019 - 01.2020
- Governed overall aspects of client relationships, and ensured the delivery of an outstanding customer experience.
- Implemented best practices in event conception, menu planning and staffing.
- Managed highly energetic and multifaceted staff of 20.
- Conducted extensive market research, gathered information and negotiated contracts prior to closing any deals.
- Delivered excellent customer service by resolving customers' concerns in a timely and professional manner.
Retail Associate
Eres
Beverly Hills, CA
01.2019 - 01.2020
- Leveraged proven expertise in greeting customers, answering questions, offering assistance, suggesting items, lending opinions, and providing product information.
- Drove sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Maintained professional attitude with sincerity and enthusiasm reflecting stores commitment to customers.
- Established and nurtured collaborative relationships with clients to meet/exceed expectations.
- Liaised with VIP cliental as personal shopper to enhance client experience.
- Yielded weekly sales of average $10,000, implementing robust sales strategies.
Co-Owner & Operator
APL Restaurant
LOS ANGELES, CA
05.2015 - 11.2017
- Leveraged remarkable support in developing restaurant concept and defining brand image.
- Co-worked on finding location and negotiating lease.
- Conducted comprehensive research on menu and various marketing levers.
Co-Owner & Operator
Barbecoa Restaurant, Daisy May
London, Great Britain
01.2010 - 05.2012
- Brainstormed creative ideas in developing restaurant concept and defining brand image.
- Led and directed team members on effective methods, operations and procedures.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Oversaw the recruitment, training, and development of staff to build a high-performing team.
- Reviewed employee performance evaluations regularly for accuracy and fairness.
- Facilitated regular team meetings to communicate goals, share updates, and solicit feedback.
- Developed clear mission, vision and culture for company as foundation for growth, branding and development of employee culture.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
Co-Owner/Operator
Daisy May BBQ
New York, NY
09.2003 - 12.2009
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained energy and enthusiasm in fast-paced environment.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant and our food carts.
Education
Bachelor of Arts - History/Philosophy
New York University
NY, New YorkSkills
- Relationship selling
- Account development
- Network development
- Territory sales
- Performance improvement
- Client account management
- Client engagement
- Customer needs assessment
- Prospecting clients
- Sales demonstration
- Product and service knowledge
- Retention strategies
- Customer retention
- Relationship building
Languages
French
Languages
Excellent,5
Personal Information
Title: Manager
References
References available upon request.
Timeline
Sales Representative
Golden State Wine Company
12.2021 - Current
Manager
Monsieur Marcel Group
10.2020 - 06.2021
Chief Caterer & Event Planner
Palikao
01.2019 - 01.2020
Retail Associate
Eres
01.2019 - 01.2020
Co-Owner & Operator
APL Restaurant
05.2015 - 11.2017
Co-Owner & Operator
Barbecoa Restaurant, Daisy May
01.2010 - 05.2012
Co-Owner/Operator
Daisy May BBQ
09.2003 - 12.2009
Bachelor of Arts - History/Philosophy
New York University
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