Summary
Overview
Work History
Education
Skills
Timeline
Manager

Fleur Brenner-PerryLang

Hermosa Beach,CA

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Adept at prioritizing and managing workload while ensuring the highest level of accuracy. Highly responsive, organized, and proactive self-starter with a positive attitude and problem-solving skills. Talented Co-owner with excellent marketing, customer service and facility oversight skills and more than twenty years of experience. Highly effective and comfortable working with people at all levels in organization. Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience
1
1
Language

Work History

Manager

Monsieur Marcel Group
Los Angeles, CA
10.2020 - 06.2021
  • Acknowledged for remarkable contributions and key strengths; hired by private investors to restructure systems for two restaurants, a grocery store, and a seafood store.
  • Spearheaded end-to-end management of new purchasing and financial systems.
  • Hired and trained new staff to maximize productivity and work efficiencies.
  • Developed, coordinated, and enforced systems, policies, procedures, and productivity standards.
  • Documented operational tasks and reported to upper-level management.
  • Boosted revenue by 15% through the implementation of highly effective and value-based selling attributes.

Chief Caterer & Event Planner

Palikao
Los Angeles, CA
01.2019 - 01.2020
  • Governed overall aspects of client relationships and ensured the delivery of outstanding customer experience.
  • Implemented best practices in event conception, menu planning and staffing.
  • Managed highly energetic and multifaceted staff of 20 for events ranging from small private gatherings.
  • Conducted extensive market research, gathered information and negotiated contracts prior to closing any deals.
  • Delivered excellent customer service by resolving customers’ concerns in a timely and professional manner.

Retail Associate

Eres
Beverly Hills, CA
01.2019 - 01.2020
  • Leveraged proven expertise in greeting customers, answering questions, offering assistance, suggesting items, lending opinions, and providing product information.
  • Drove sales through engagement of customers, suggestive selling, and sharing product knowledge.
  • Maintained a professional attitude with sincerity and enthusiasm reflecting the store's commitment to customers.
  • Established and nurtured collaborative relationships with clients to meet/exceed expectations.
  • Liaised with VIP cliental as personal shopper to enhance client experience.
  • Yielded weekly sales of average $10,000, implementing robust sales strategies.
  • Demonstrated outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, addressing customer complaints, assisting in the display of merchandise, organizing the selling floor and stock areas.

Co-Owner & Operator

APL Restaurant
LOS ANGELES, CA
05.2015 - 11.2017
  • Leveraged remarkable support in developing restaurant concept and defining brand image to drive excellent results.
  • Co-worked on finding location and negotiating lease.
  • Conducted comprehensive research on menu and various marketing levers to steer exceptional sales figures.





Co-Owner & Operator

Barbecoa Restaurant, Daisy May
London
01.2010 - 05.2012
  • Brainstormed creative ideas in developing restaurant concept and defining brand image to drive excellent results.
  • Led and directed team members on effective methods, operations and procedures.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Co-Owner/Operator

BBQ
New York, NY
09.2003 - 12.2009
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed day-to-day business operations.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Education

Bachelor of Arts - History/Philosophy

New York University

Skills

    Consulting

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Timeline

Manager

Monsieur Marcel Group
10.2020 - 06.2021

Chief Caterer & Event Planner

Palikao
01.2019 - 01.2020

Retail Associate

Eres
01.2019 - 01.2020

Co-Owner & Operator

APL Restaurant
05.2015 - 11.2017

Co-Owner & Operator

Barbecoa Restaurant, Daisy May
01.2010 - 05.2012

Co-Owner/Operator

BBQ
09.2003 - 12.2009

Bachelor of Arts - History/Philosophy

New York University

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