Félix Gómez
Queens,NY
Summary
Dynamic Customer Service Manager with expertise in issue resolution, performance management, and team leadership. Committed to enhancing customer satisfaction and fostering positive team dynamics.
Overview
2026
2026
years of professional experience
Work History
Customer Service Manager AIRBNB
JKGETAWAYS LLC
New York, New York
03.2024 - Current
- Managed customer inquiries and resolved issues through various communication channels.
- Led team meetings to discuss performance, challenges, and solutions in service delivery.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Front Desk Agent
Ballet Hispanico Of New York
New York, New York
09.2023 - 11.2025
- Welcomed and assisted visitors at front desk, ensuring a positive first impression.
- Managed incoming phone calls and directed inquiries to relevant staff members.
- Coordinated event registrations and maintained schedules for studio activities.
Cashier Supervisor
Planet Smoothie
New York, New York
02.2022 - 09.2023
- Supervised daily cash operations and managed cashier team performance.
- Coordinated scheduling for cashier staff to optimize coverage during peak hours.
- Processed credit card payments and counted back change and currency with accuracy rate.
Spanish Interpreter
NYC Board of Elections
New York, New York
2022 - 2025
- Provided accurate interpretation services during voter registration processes.
- Facilitated communication between election officials and Spanish-speaking voters.
- Translated documents from English to Spanish and vice versa with accuracy and attention to detail.
Education
Zoni Language Centers
Queens, NY01-2025
TIPS NY ATAP At TIPS Program
New York, NY01-2024
Some College (No Degree) - English Language
LaGuardia Community College
Long Island City, NY01-2022
Qualifying Certificate in Food Protection At NYC
New York, NY01-2020
Bachelor of Science - Business Administration
University Militar Nueva Granada
Colombia 12-2015
Skills
- Customer service
- Bilingual interpretation
- Customer relationship management
- Adaptability
- Call center management
- Cash handling
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Manager AIRBNB
JKGETAWAYS LLC
03.2024 - Current
Front Desk Agent
Ballet Hispanico Of New York
09.2023 - 11.2025
Cashier Supervisor
Planet Smoothie
02.2022 - 09.2023
Spanish Interpreter
NYC Board of Elections
2022 - 2025
Zoni Language Centers
TIPS NY ATAP At TIPS Program
Some College (No Degree) - English Language
LaGuardia Community College
Qualifying Certificate in Food Protection At NYC
Bachelor of Science - Business Administration
University Militar Nueva Granada