Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Authorized to work in the US for any employer
Overview
28
28
years of professional experience
1
1
Certification
Work History
Security Supervisor
People Ready Agency
05.2024 - Current
Supervised property entrances and exits and monitored employee safety.
Recorded required data for incident reports and files quickly and accurately.
Provided security team leadership and contributed to on-call duties.
Led security team and contributed to on-call shifts.
Monitored entire facility using CCTV while simultaneously performing dispatch duties.
Managed security staff schedules for all shifts, minimizing overtime costs.
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Oversaw highly effective security team and managed scheduling and resource allocation.
Hired, trained and managed staff of 25 associates.
Assessed company security risks and developed actionable solutions to be presented to management.
Conducted site reviews and security audits and made recommendations to management based on findings.
Demonstrated public safety dedication through thorough patrolling of community events.
Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
Designed security policies, alarm response protocols and access card guidelines.
Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises.
Hired, trained and managed staff of 30 associates.
In Home Caregiver
Department of Social and Health Services (DSHS)
01.2014 - Current
Evaluated illnesses or injuries to establish and prioritize medical procedures.
Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
Administered first aid treatment or life support in prehospital settings.
Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
District Manager
Northeast Restaurant Group
02.1998 - 09.2008
Mentored team members by demonstrating best practices for sales and customer service.
Cultivated positive rapport with associates and team leadership.
Identified and developed top talent within management structure to promote performance-oriented culture.
Supervised 15 Managers and managed all performance metrics within territory.
Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
Prepared locations for audits by analyzing marketing and inventory reports.
Strategized business operations, merchandising strategies and personnel moves.
Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
Maximized branch revenue by optimizing daily operations.
Oversaw store merchandising, brand exposure and product availability.
Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
Spearheaded growth initiatives to improve operational standards.
Expanded business, developed revenue and managed market gains.
Evaluated budget plans and current costs to project trends and recommend updates.
Reduced manager turnover rate by offering percentage of training through e-learning.
Generated contractor documentation and organized and distributed inserts and advertisements.
Supervised 50-80 General managerss and managed all performance metrics within territory.
Education
High school diploma -
Academia Management
Florida City, FL
09.2008
High School Diploma - undefined
Buena Park High School
Buena Park, CA
09.2005
Skills
Learning technology
Territory management
Computer skills
Merchandising
Phone etiquette
Home & community care
Time management
Security
Mentoring
Teaching
Care plans
Lead generation
Property management
Front desk
Employee orientation
Leadership
Senior care
First aid
Hospice care
Restaurant experience
Alzheimer's care
Marketing
Organizational skills
Hospitality
ADLs
Medication administration
Restaurant management
CPR
Computer operation
Territory sales
Customer relationship management
Management
Recruiting
Customer service
Driving
Conflict management
Home care
Supervising experience
Crisis management
Caregiving
CCTV
Surveillance
Dementia care
Working with people with developmental disabilities