Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Flodia Ndoci

San Diego,California

Summary

Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Uses independent decision-making skills and sound judgment to positively impact overall workplace success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Willingness to take on added responsibilities and detail-oriented team player with strong organizational skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Home Loan Specialist

New American Funding
05.2022 - Current
  • Handled private and confidential information in compliance with company policies and procedures.
  • Complied with HIPAA regulations of all client data and personal information.
  • Completed applications and verified proper documentation to facilitate accurate record-keeping.
  • Educated clients on loan details, provided instructions, and answered questions to facilitate a smooth transaction.

Home Loan Consultant

Bank Of America
04.2016 - 05.2022
  • Met with clients to obtain information for loan applications and to answer questions about process.
  • Supervised personnel and motivated to maintain customer service and performance standards.
  • Handled customer complaints and took appropriate action to resolve them.
  • Conferred with other peers within company to resolve problems as needed
  • Matched individuals' needs and eligibility with programs to provide informed recommendations.

Relationship Manager

Bank of America N.A
08.2014 - 04.2016
  • Established and maintained relationships with individual and business customers and provided assistance with problems they may encounter.
  • Investigated and correct errors as needed.
  • Compiled information about new accounts, enter account information into computers and file related forms and other documents.
  • Answered customers' questions and explained available services.
  • Referred customers to appropriate personnel to meet their individual needs.
  • Participated in ongoing training to enhance own job skills and knowledge.

Education

Master of Science - Economics

University of California - San Diego
La Jolla, CA
06.2007

Skills

  • Financial History Analysis
  • Referral Network Development
  • Real Estate Loans
  • Credit History Review
  • Application Reviews
  • Complaint Handling
  • Customer Transactions
  • Loan Application Management
  • Credits Understanding

Certification

NMLS LIC #1486194

Affiliations

Mortgage Loan Consultant New American Funding, San Diego, CA Credit Solutions Advisor Bank of America N.A., San Diego, CA

Timeline

Home Loan Specialist

New American Funding
05.2022 - Current

Home Loan Consultant

Bank Of America
04.2016 - 05.2022

Relationship Manager

Bank of America N.A
08.2014 - 04.2016

Master of Science - Economics

University of California - San Diego
Flodia Ndoci