Flor Arleth Carrera Morales
208 Sw 145th St, Oklahoma City,OK
Summary
Multilingual International Area Studies graduate, passionate about community service and cross-cultural engagement. Experienced in research, customer service, leadership, and translation/interpretation across multiple languages. Adept at fostering inclusive environments and supporting mission-driven organizations.
Overview
8
8
years of professional experience
Work History
Patient Coordinator & Interpreter
Therapitas
Oklahoma City, USA
02.2024 - Current
- Provide Spanish interpretation for patients and families.
- Manage scheduling, insurance coordination, and administrative tasks.
- Deliver culturally sensitive, professional client support.
- Performed administrative tasks such as filing documents, preparing reports, updating databases, and processing payments from customers.
- Managed customer complaints and rectified issues to complete satisfaction.
Customer Service & Trainer
Braum’s Inc.
Oklahoma City, USA
08.2019 - 02.2024
- Trained new employees in service excellence and operational procedures.
- Provided bilingual assistance for customers and staff.
- Led small teams to ensure smooth store operations.
Customer Service & Team Lead
Dolci Paradiso
Oklahoma City, USA
07.2019 - 02.2020
- Oversaw day-to-day operations, and managed team tasks.
- Ensured high-quality customer service.
Customer Service Associate
The Home Depot
Oklahoma City, USA
11.2017 - 06.2019
- Processed customer transactions, assisted customers with purchases, and problem-solving.
- Provided Spanish translation services for clients.
Education
B.A. - International Area Studies
University of Oklahoma
Norman, OK12-2023
Study Abroad -
Université Paris-Dauphine
Paris, France01-2022
A.A. - French
Oklahoma City Community College
OKC, OK05.2020
A.A. - Spanish
Oklahoma City Community College
OKC, OK05.2020
High School Diploma -
Southmoore High School
Moore, OK05.2017
Skills
- Customer service
- Client relations
- Leadership
- Team training
- Translation
- Interpretation (multilingual)
- Cultural competency
- Community outreach
- Research
- Data analysis
- Microsoft Office
- Google Workspace
- Administrative skills
- Insurance coordination
Languages
- Spanish, Native
- English, Fluent
- Portuguese, Fluent
- French, Advanced
- Italian, Beginner
Leadership And Community Engagement
- President, Lusophone Club: 01/21 - 05/22
- Member, Oklahoma Model United Nations: 01/21 - 12/23
- Member, Phi Theta Kappa Honor Society: 01/18 - 05/20
- Volunteer, Habitat for Humanity: 03/14 - 05/17
- Interpreter, Mabel Center for Immigrant Justice: 05/21 - 06/22
- Volunteer, Regional Food Bank of Oklahoma: 05/16 - 02/20
Honors And Awards
- National Honor Society Award & Scholarship
- AP Spanish Award
- Oklahoma’s Promise Scholarship
- OCCC President’s Honor Roll
- Transfer Distinguished Award
- SHS-Sooner Heritage Scholarship
Timeline
Patient Coordinator & Interpreter
Therapitas
02.2024 - Current
Customer Service & Trainer
Braum’s Inc.
08.2019 - 02.2024
Customer Service & Team Lead
Dolci Paradiso
07.2019 - 02.2020
Customer Service Associate
The Home Depot
11.2017 - 06.2019
B.A. - International Area Studies
University of Oklahoma
Study Abroad -
Université Paris-Dauphine
A.A. - French
Oklahoma City Community College
A.A. - Spanish
Oklahoma City Community College
High School Diploma -
Southmoore High School
Similar Profiles
Maria Bustos, M.S., CCC-SLPMaria Bustos, M.S., CCC-SLP
Speech-Language Pathologist (CFY) at TherapitasSpeech-Language Pathologist (CFY) at Therapitas
Alejandra LaraAlejandra Lara
Speech-Language Pathologist (CFY) at TherapitasSpeech-Language Pathologist (CFY) at Therapitas
Michael WoodsMichael Woods
Audio Video/Security Technician at Safeco SystemsAudio Video/Security Technician at Safeco Systems
Joshua GallegosJoshua Gallegos
Data Entry Clerk at Stoneking Auto GlassData Entry Clerk at Stoneking Auto Glass
Justin ForariJustin Forari
Purchasing and Inventory Manager at Plow TechnologiesPurchasing and Inventory Manager at Plow Technologies