Flor Azucena Araujo de Centeno
Windsor Mill,MARYLAND
Summary
With a proven track record at Banco Cuscatlán S.A., I excel in personnel administration and institutional banking, showcasing strong analytical skills and active listening. My expertise in data management and relationship building has significantly enhanced client satisfaction and portfolio growth, achieving key performance goals with precision and efficiency.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Luis Auto Body & Services
Baltimore, MD
01.2025 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Reconciled computer reports with manually maintained ledgers.
- Assisted with tax preparation and filing, including sales tax and income tax returns.
Assistant Manager
Angeles Tag-Title & Taxes
Ellicott City, MD
03.2024 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
- TransactionS MVA
Head of Government Payroll Business
Banco Cuscatlán S.A.
San Salvador , El Salvador
08.2023 - 01.2024
- Personnel Administration
Attention to government portfolio regarding payroll service for each institution's personnel - Attention to key contacts to establish better relationships with government institutions
- Based on results with numerical goals of the individual and the personnel in charge
Presentation of results at management level - Report of results, daily, weekly and monthly
- Managed household errands and other essential duties.
Business Executive Institutional Banking
Banco G&T Continental
San Salvador, El Salvador
10.2019 - 08.2022
- Administration and maintenance of institutional banking portfolio, opening of new investments with positive profitability for the bank, attraction of government projects for the management of current accounts with remuneration
- Development of new projects for collections in the different scenarios of each client
- Service attention of the Cash Management portfolio for the total portfolio
Relationship Officer
Banco Cuscatlán El Salvador S.A.
San Salvador, El Salvador
08.2021 - 08.2022
- Administration and maintenance of government portfolio; providing service support, trade fair management, personalized attention to key positions, updating of signature registry, promoting good relations with assigned government entities, in order to generate business opportunities through financial talks, management of royalties for their activities, internal follow-up activities with business teams to optimize placement in GOB companies.
Relationship Executive
Banco Davivienda Salvadoreño S.A
San Salvador, El Salvador
09.2013 - 10.2019
- Administration and maintenance of a portfolio of companies for the negotiation and management of events, products and services on a massive scale In-house financial training for companies within the portfolio that require it
- Negotiation of new payroll companies, organizing massive opening of accounts for new companies for the payment of salaries, maintenance of payroll companies in the portfolio for account opening and increasing the number of potential clients for the marketing of personal banking products
Commercial Executive
Banco Agrícola, S.A.
San Salvador, El Salvador
01.2013 - 09.2013
- Enhanced sales volume through skilled support to both new and inactive customers.
- Performed risk management activities related to contractual agreements with customers and vendors.
- Provided guidance and support to team members in order to achieve organizational objectives.
Customer Service Representative
Banco Agrícola, S.A.
San Salvador, El Salvador
03.2011 - 12.2012
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Cashier
Banco Agrícola, S.A.
San Salvador, El Salvador
12.2009 - 02.2011
- Money management and financial document transactions
- Sale of financial products
- General financial transactions
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Balanced daily transactions on a computerized point-of-sale system.
Education
MBA - Business Administration With A Specialty in E-comm
Universidad Francisco Gavidia
San Salvador02.2025
Bachelor - Bachelor's Degree in Public Relations And Communic
Universidad Francisco Gavidia
El Salvador 01.2014
Skills
- PPE use
- Active listening
- Data management
- Analytical
- Organization and time management
Work References
- Cecilia Fuentes, Sub Gerente de Grupos Homogéneos, Davivienda Salvadoreño S.A., 2556-2301
- Dolores de Márquez, Gerente de Agencia Clínicas Médicas, Banco Agrícola, S.A., 2514-8686
Nit
0603-160188-101-7
Personal Blog
https//flordecenteno.blogspot.com
References
- Ruby Luna, Gerente de Agencia, Banco Cuscatlán, 7797-9680
- Irene Monterrosa, Departamento Internacional, Banco Cuscatlán, 7700-3776
- Natalia Leiva, Departamento de Productos, Banco Cuscatlán, 7888-2589
Training
- Prevención Lavado de Dinero
- Protección de Datos Informáticos
- Atención al Cliente
- 7 Hábitos de Gente Altamente Efectiva
- La Clave del Éxito
- Inteligencia Emocional
- Liderazgo Interpersonal
- Liderazgo Personal
- Liderazgo en Equipo
- Liderazgo Organizacional
- Lectura e interpretación de Estados Financieros
General Information
- Capacitar
- Intervenir en reuniones masivas
- Impartir charlas de educación financiera y otras
- Facilidad para las relaciones Interpersonales
- Capacidad de trabajar en equipos y de forma individual
- Habilidades de liderazgo y trabajo en equipo
- Capacidad de trabajar bajo presión y en base a cumplimiento de metas.
- Facilidad de recepción de nuevas ideas
- Rápida asimilación de nuevos procedimientos
- Vehículo Propio
- Ingles Intermedio
Personal Information
- Profession: Licda. En Relaciones Públicas y Comunicaciones
- DUI: 03843750-8
- Date of Birth: 01/16/88
- Marital Status: Casada
Timeline
Assistant Manager
Luis Auto Body & Services
01.2025 - Current
Assistant Manager
Angeles Tag-Title & Taxes
03.2024 - Current
Head of Government Payroll Business
Banco Cuscatlán S.A.
08.2023 - 01.2024
Relationship Officer
Banco Cuscatlán El Salvador S.A.
08.2021 - 08.2022
Business Executive Institutional Banking
Banco G&T Continental
10.2019 - 08.2022
Relationship Executive
Banco Davivienda Salvadoreño S.A
09.2013 - 10.2019
Commercial Executive
Banco Agrícola, S.A.
01.2013 - 09.2013
Customer Service Representative
Banco Agrícola, S.A.
03.2011 - 12.2012
Cashier
Banco Agrícola, S.A.
12.2009 - 02.2011
MBA - Business Administration With A Specialty in E-comm
Universidad Francisco Gavidia
Bachelor - Bachelor's Degree in Public Relations And Communic
Universidad Francisco Gavidia
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