Flor Bravo
Wimauma,United States
Summary
Dedicated and compassionate Medical Assistant with a proven track record at Children’s Healthcare Center, adept in patient assessments and immunization administration. Excelled in multitasking and organization, enhancing clinic efficiency and patient satisfaction. Skilled in maintaining confidentiality and building trusting relationships, consistently achieving high client retention rates.
Overview
10
10
years of professional experience
Work History
Esthetician
Bees Beautique
01.2020 - 02.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Welcomed clients arriving for appointments.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Educated patients on treatment options.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
Medical Assistant
Children’s Healthcare Center
07.2020 - 09.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Gathered data regarding client medical backgrounds, medications taken, symptom occurrences, and allergies present.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
Khit Chiropractic
03.2017 - 01.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
- Led workshops on self-massage techniques for stress relief, enhancing community wellness and engagement.
Medical Assistant
Ashley’s Day & Night Pediatrics
05.2014 - 01.2017
- Administered vaccinations and medications for timely delivery of essential treatments.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Maintained accurate patient records, contributing to effective communication among medical team members.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
- Educated parents on proper child healthcare practices, promoting overall family wellbeing.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients in need of additional services.
- Reduced errors by verifying medication dosages before administration as per physician orders.
- Demonstrated adaptability by quickly learning new medical software systems for more efficient documentation and record-keeping practices.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured patients'' privacy was protected through careful handling of confidential information according to HIPAA guidelines.
- Facilitated smoother surgeries by preparing operating rooms, laying out sterile instruments, and providing direct assistance to pediatric surgeons.
- Facilitated patient recovery, performed wound care and post-operative follow-ups, ensuring effective healing.
- Boosted immunization rates, organized community vaccine drives and educated families on importance of vaccinations.
- Ensured hygienic environment, sterilized medical instruments and disinfected examination rooms, preventing cross-contamination.
- Administered vaccinations and medications under physician's orders, contributing to community health and wellness.
- Increased clinic efficiency, managed appointment scheduling and follow-ups, reducing wait times and optimizing healthcare delivery.
- Streamlined patient intake process, collected vital health information and prepared individuals for their consultations, improving clinic throughput.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Collected pertinent data and calculations to aid physician in interpreting results.
Education
Esthetician - Beauty
Southern Texas Institute
Pharr, TX01.2019
Medical Assistant - Medical
Southern Careers Institute
TX08.2015
Skills
- High-frequency machine use
- Customer service
- Multitasking and organization
- Sanitization
- Eyebrow shaping and tinting
- Eyelash extension application
- Scheduling
- Infection control
- Superior attention to detail
- Excellent team player
- Relationship building and management
- Retail sales
- Client needs assessment
- Customer consultation
- Client intakes
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Data entry
- Phlebotomy
- Reliable team player
- Compassionate
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Sterilization techniques
- Equipment sterilization
- Complex Problem-solving
- Fluent in languages
- Trustworthy companion
- Adaptable
- Patient relations
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Children’s Healthcare Center
07.2020 - 09.2022
Esthetician
Bees Beautique
01.2020 - 02.2024
Medical Assistant
Khit Chiropractic
03.2017 - 01.2020
Medical Assistant
Ashley’s Day & Night Pediatrics
05.2014 - 01.2017
Esthetician - Beauty
Southern Texas Institute
Medical Assistant - Medical
Southern Careers Institute
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