Flor Castillo
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Events Administrative Assistant
JW Marriott San Antonio Hill Country Resort & Spa
San Antonio, TX
10.2024 - 04.2025
- Developed spreadsheets to enhance data management and reporting accuracy.
Organized files and scanned documents to streamline information retrieval.
Faxed reports to ensure timely communication with stakeholders. - Coordinated with other departments or organizations to create successful events.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized transportation arrangements for attendees to travel to and from the venue safely and efficiently.
- Conducted post-event analysis by gathering feedback from attendees about their experience.
- Maintained inventory of office supplies and placed orders when necessary.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Composed, edited and typed complex memos and reports with job-related software.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Administrative Assistant II-Migrant Response Lead
City of San Antonio/tri-starr talent
San Antonio, TX
06.2023 - 04.2024
- Managed groups of migrants and created a safe resting environment before the next transportation procedures.
- Coordinated transportation logistics for migrant clients for airport transport.
- Completed program intake, including accurately documenting client immigration information and provide program rules and policies.
- Ensured compliance with organizational policies and procedures.
- Maintain thorough and timely documentation of incidents, client situations, and service provided, in keeping with program guidelines.
- Provided language support.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Communicated effectively with other departments within the organization regarding operational issues.
Mobile Pantry Coordinator
Central Texas Food Bank
Austin, TX
04.2020 - 09.2022
- Directly served community members in need across a 21-county territory to fight hunger.
- Oversaw the program at program sites, including providing volunteer orientation, training and supervision.
- Monitored programs for compliance with Food Bank, USDA and Feeding America guidelines including health and safety and civil rights compliance.
- Provided direct assistance to clients of varying backgrounds; conducted client intake and ensured security and confidentiality of client records
- Collaborated with coworkers on projects/tasks and provided an adequate lead-time for others to meet deadlines.
- Assisted with program development including updating policies and procedures.
- Set up and break down of mobile food distributions. Monitored traffic to achieve a smooth flow of event.
Events and Cocktail Server-Lead
White Lodging
Austin, TX
06.2017 - 09.2022
- Provided exceptional service to high volume of daily customers.
- Worked with management to coordinate special functions and events.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Trained and acclimated new servers to restaurant's culture and operations.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Managed opening and closing duties to facilitate restaurant operations.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
After-Care Coordinator
Austin Waldorf School
Austin, TX
01.2017 - 04.2022
- Employed positive guidance strategies to encourage children and improve behavior.
- Enforced rules to teach good manners and maintain safe environment.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
- Secured indoor and outdoor premises to protect children.
- Communicated with parents about daily activities and any concerning behaviors.
Yoga Instructor
Washington Sports Club, Mars Corporation, Gannett
Fairfax, VA
05.2012 - 10.2016
Bartender
Dolce Vita Wine Bar
Fairfax, VA
01.2012 - 04.2016
Bar Manager /Bartender
La Sandia
Tysons Corner, VA
08.2008 - 11.2011
Bartender /Server
Rosa Mexicano
Washington , DC
12.2003 - 08.2008
Education
Associate of Arts - International Studies
NOVA
Annandale, VA08.2014
Skills
- Success in working with diverse individuals and groups on complex community issues
- Ability to set boundaries to provide consistent, quality service
- Problem solve and manage multiple tasks effectively
- Excellent verbal and written communication skills
- Marketing and sales experience
- Community outreach
- Experience with federal feeding programs through the USDA
- Bilingual (English/Spanish)
Certification
- Emergency Management Institute IS-100.c, 200.c, 700.b and 800.d
- First Aid/CPR
- TABC
- Food Handler
- Certified Yoga Instructor
Languages
Spanish
Professional
Timeline
Events Administrative Assistant
JW Marriott San Antonio Hill Country Resort & Spa
10.2024 - 04.2025
Administrative Assistant II-Migrant Response Lead
City of San Antonio/tri-starr talent
06.2023 - 04.2024
Mobile Pantry Coordinator
Central Texas Food Bank
04.2020 - 09.2022
Events and Cocktail Server-Lead
White Lodging
06.2017 - 09.2022
After-Care Coordinator
Austin Waldorf School
01.2017 - 04.2022
Yoga Instructor
Washington Sports Club, Mars Corporation, Gannett
05.2012 - 10.2016
Bartender
Dolce Vita Wine Bar
01.2012 - 04.2016
Bar Manager /Bartender
La Sandia
08.2008 - 11.2011
Bartender /Server
Rosa Mexicano
12.2003 - 08.2008
Associate of Arts - International Studies
NOVA
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