Flor Castro
The Bronx,NY
Summary
Organized Cleaner successful at providing efficient and quality cleaning services. Offering dedicated work history and success in fostering long-term relationships.
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done.
Overview
6
6
years of professional experience
Work History
Cleaner
United building maintenance
Manhattan
08.2023 - Current
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Responded promptly to all customer complaints regarding cleanliness issues.
Housekeeping Room Attendant
Superior Cleaner
Manhattan, New York
04.2021 - 12.2023
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Provided guests with information on hotel services and room features.
- Followed safety procedures when using chemical cleaners and power equipment.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Responded promptly to requests from guests and other departments.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Replaced dirty linens with clean items according to established standards of quality control.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Furnished guests with clean linens and supplied rooms with toiletries.
Housekeeping Room Attendant
Facility Value
Manhattan, New York
09.2019 - 06.2021
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Provided guests with information on hotel services and room features.
- Replaced dirty linens with clean items according to established standards of quality control.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
Crew Member
Macdonals
The Bronx, NY
06.2020 - 04.2021
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Foster House
Jasmine Garcia
The Bronx, Ny
05.2018 - 11.2019
- Providing support for other HR activities such as training programs, disciplinary actions.
- Honed talents in time management, relationship development and group collaboration from working closely with team of [Number] individuals.
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Education
High School Diploma -
High School World Cultures
The Bronx, Ny 06-2019
Skills
- Proper chemical handling
- Crew Management
- Customer Service
- Complex Problem-Solving
Timeline
Cleaner
United building maintenance
08.2023 - Current
Housekeeping Room Attendant
Superior Cleaner
04.2021 - 12.2023
Crew Member
Macdonals
06.2020 - 04.2021
Housekeeping Room Attendant
Facility Value
09.2019 - 06.2021
Foster House
Jasmine Garcia
05.2018 - 11.2019
High School Diploma -
High School World Cultures